Loader

Taulia experience center

SUPPLIER SUPPORT SERVICES

What are suppliers currently asking Taulia?

TAULIA SUCCESS GUIDE

New to Taulia? There’s a guide for that! Let us guide you so you can quickly get started.

GET PAID EARLY

Finding capital for your business shouldn’t be complicated.Join the thousands of business who use Taulia to get paid early on their invoices.

I would like to:

What is Taulia

We are a technology company dedicated to helping simplify business transactions and increase cash flow through an easy to use platform.

Support Policies

Taulia Support and the entire Technical Services team is dedicated in helping you succeed. To do that, we have policies in place to show our unwavering commitment to you. Take a moment to read through our support policies to learn more.

We’re here when you need us.
Contact Support

Home /

Support Topic

Two-factor authentication troubleshooting and possible issues.: 000009204

Article Number: 000009204

How do I move two-factor authentication to a new device or change phone number?

If you use SMS as a two-factor authentication option, changing mobile phones shouldn't matter as long as your phone number remains the same.

If you change your phone number, then you should update your Security settings by doing the following:

1 - From the homepage, select Settings > Security.

2 - Click on Edit next to your current mobile phone number in the Preferred Method panel.

sms type

3 - Select SMS as your preferred method.

4 - Review your recovery codes.

recovery codes review

5 - Enter your new phone number and select to send the SMS.

User-added image

6 - Enter the code received on your phone and select Enable two-factor authentication.


If you use authenticator app for two-factor authentication and you change your device you should update your Security settings by doing the following:

1 - From the homepage, select Settings > Security.

2 - Click on Edit in the Preferred Method panel.

change method app

3 - Select Use an authenticator app as a preferred method.

select method

4 - Review your recovery codes.

recovery codes review

5 - Scan the barcode displayed in the browser.

6 - Enter the code displayed from the authenticator app and select Enable two-factor authentication.


What should I do if I lose access to my two-factor authentication device?

In case you lose access to your phone you could log in to Taulia portal using one of your recovery codes. After entering your username and password to login, select “Enter a recovery code” instead from the bottom of the screen. Enter your recovery code and select Log In.

If you do not know your recovery codes, then you should contact one of your Taulia account admins. They should be able to provide a recovery code for you. See below for instructions on how to obtain a recovery code for another user.

If you are the only account admin and you lose access to your phone, please reach out to Taulia Technical Support to restore your access.


How do I provide a recovery code for a locked-out user?

Account admins can provide two-factor authentication recovery codes to locked-out users by doing the following:

1 - From the homepage, select Settings > User Manager (menu bar on the top right).

2 - Scroll down to the Users section to see a list of all users and their current two-factor authentication status. The status could be either “Enabled” or “Disabled”.

3 - You can view the recovery codes for users with two-factor authentication enabled by selecting the Actions option > View 2FA Recovery Code.

providing rec code


Was this article helpful?

   

TAULIA SUCCESS GUIDE

New to Taulia? There’s a guide for that! Let us guide you so you can quickly get started.

TOP FREQUENTLY ASKED QUESTIONS

Q. How do I add or deactivate users?: 000003731

You can manage your account users in the portal and provide different levels of access.

Q. How do I merge/combine my Taulia accounts into one?: 000003598

If you have more than one customer using the Taulia Portal and you need access to two or more accounts with the same login, you can combine your customers to one login.

Q. How do I create an invoice from a purchase order (eFlip)?: 000003324

Create an invoice against a PO through the portal.

Q. How do I add or update my bank account/information?: 000003497

Manage your bank information through the portal!

Q. How do I update my company/remit/shipment address?: 000003169

Information on how to update your address data.

Two-factor authentication troubleshooting and possible issues.: 000009204

In this article you will find main possible issues about two-factor authentication.

Still can’t find what you’re looking for?

Still can’t find what you’re looking for?

“Lorem ipsum dolor sit amet, consectetur adipiscing elit.
Sed et ligula non.”

Vanessa, Technical Services Manager

Important Message
Got It