Taulia experience center
SUPPLIER SUPPORT SERVICES
SUPPLIER SUPPORT SERVICES
New to Taulia? There’s a guide for that! Let us guide you so you can quickly get started.
Finding capital for your business shouldn’t be complicated.Join the thousands of business who use Taulia to get paid early on their invoices.
We are a technology company dedicated to helping simplify business transactions and increase cash flow through an easy to use platform.
Taulia Support and the entire Technical Services team is dedicated in helping you succeed. To do that, we have policies in place to show our unwavering commitment to you. Take a moment to read through our support policies to learn more.
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Accepted early payment offers cannot be reversed. Please contact your customer if you have questions.
Use Cash Planner to get paid early on your approved invoices.
You can update the email address that you use to access Taulia.
An email is generated daily that contains an invoice submission report. This report will tell you what invoice(s) failed submission to Taulia.
Branch permissions allow account admins to give access to specific data in the portal.
The Taulia Supplier Portal refers to the packing slip as a Delivery Note. The Delivery Note field is located above the Comment box at the bottom of the invoice creation screen.
Instruction on how to generate HAR file for further troubleshooting.
Your customer may leave a reason why an invoice is rejected, incomplete, voided and or a reason for other available statuses. It may also show you what stage of approval your invoice is in.
Managing your company tax ID numbers through the platform.
Search for invoices that has been created against a Purchase Order.
Who to contact if your invoice remittance details is missing.
Purchase orders, payments and invoices are typically linked to a customer's "branch", "business unit" or "location".
Information on how Taulia supports e-invoicing globally.
Contact your customer for payment term related questions
Non-PO Invoices are invoices that are billed to your customer without an associated purchase order. Not all customers allow non-po invoicing.
If your customer has this feature enabled, you can view and download the PO image directly from Taulia.
Some customers require their vendors to upload current certifications, such as ISO9001 and/or TS16949 Certifications or proof of insurance.
If you are not able to find a PO in the portal, please contact your customer.
Taulia does not approved or reject invoices. The invoice approval process is owned by your customer.
What to do if you have not received your payment.
Taulia offers multiple options to get paid early on your invoice!
Please note that only account admins have the ability to manage users and change user roles.
This invoice error means the invoice you submitted for processing is over the value of the PO.
Information on how to print a copy of the purchase order from the portal.
Line items removed during invoice creation are removed only from the invoice being created. They are not deleted from the PO.
Country specific tax information requirements when creating an invoice.
New to Taulia? There’s a guide for that! Let us guide you so you can quickly get started.
You can manage your account users in the portal and provide different levels of access.
Follow these instructions if you tried to reset your password but did not receive the email notification with the reset instructions.
Information on how to update your address data.
If you have more than one customer using the Taulia Portal and you need access to two or more accounts with the same login, you can combine your customers to one login.
Use the email notification settings feature to manage your email notifications.
Manage your bank information through the portal!
