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Q. How to enable two-factor authentication?: 000008703

Article Number: 000008703

What is two-factor authentication?

Two-factor authentication adds an extra layer of security to your Taulia account. You will need two forms of ID to get into your account - your login information and a six-digit authentication code. This is required each time you login from a new device or browser. 


How do I enable two-factor authentication?

You can enable two-factor authentication to your Taulia account by doing the following:

1 - From the homepage, selecting Settings > Security

2 - Click on Enable in the Two-factor Authentication panel

3 - Select your preferred method for authentication. You could either use an authenticator app on your phone to get two factor authentication codes or enable SMS-based authentication.

4 - Make sure you save the recovery codes generated for you. Those could be used as a last resort to access your account if you lose your phone or can’t log in with a second factor for another reason. 

For enhanced security Taulia recommends using an authenticator app such as Google Authenticator. Once you download the app on your mobile device you should select the “Scan barcode” option and scan the QR code that is open in your browser. Next, you should enter the six-digit code from the authenticator app to complete the setup process.

Warning: Text messaging is only available in certain countries. This list of countries can be found here.


How do I log in to my account that has two-factor authentication enabled?

If you have enabled two-factor authentication, you may be prompted to enter an authentication code to verify your login attempt when accessing your Taulia account.

1 - If your preferred method for authentication is Authenticator app then open the app on the device linked to your account. If your preferred method for authentication is SMS, then check your Messages folder.

2 - Enter the 6-digit code displayed in the App or received via SMS

3 - Selecting “Remember this device for 30 days” will prevent the need for performing two-factor authentication on this device for the next 30 days.

4 - Click Log In

If you're providing a recovery code instead of an authentication code, make sure you do not enter your recovery code in the authentication code field. For more information, see the question below “What should I do if I lose access to my two-factor authentication device?”


How do I move two factor authentication to a new device?

If you use SMS as a two-factor authentication option, changing mobile phones shouldn't matter as long as your phone number remains the same.

If you change your phone number, then you should update your Security settings by doing the following:

1 - From the homepage, select Settings > Security

2 -
Click on Edit next to your current mobile phone number in the Preferred Method panel.

3 - Select SMS as your preferred method

4 - Review your recovery codes

5 - Enter your new phone number and select to send the SMS

6 - Enter the code received on your phone and select Enable two-factor authentication

If you use authenticator app for two-factor authentication and you change your device you should update your Security settings by doing the following:

1 - From the homepage, select Settings > Security

2 - Click on Edit in the Preferred Method panel

3 - Select Use an authenticator app as a preferred method

4 - Review your recovery codes

5 - Scan the barcode displayed in the browser

6 - Enter the code displayed from the authenticator app and select Enable two-factor authentication


What should I do if I lose access to my two-factor authentication device?

In case you lose access to your phone you could log in to Taulia portal using one of your recovery codes. After entering your username and password to login, select “Enter a recovery code” instead from the bottom of the screen. Enter your recovery code and select Log In.

If you do not know your recovery codes, then you should contact one of your Taulia account admins. They should be able to provide a recovery code for you. See below for instructions on how to obtain a recovery code for another user.

If you are the only account admin and you lose access to your phone, then you should reach out directly to your customer to have them invite a new email address for your account.


How do I use my recovery codes?

Taulia recommends that you download, print or copy your recovery codes and store them somewhere secure. Treat these with the same level of attention that you would your password. 

You can find your recovery codes for two-factor authentication by doing the following:

1 - From the homepage, select Settings > Security

2 - Click on View next to Recovery Codes

You can also store the recovery codes in a password manager such as LastPass, 1Password, or Keeper. You need to install the extension in your preferred browser for saving and accessing your passwords.


How do I provide a recovery code for a locked-out user?

Account admins can provide two-factor authentication recovery codes to locked-out users by doing the following:

1 - From the homepage, select Settings > User Manager (menu bar on the top right).

2 - Scroll down to the Update Users section to see a list of all users and their current two-factor authentication status. The status could be either “Enabled” or “Disabled

3 - You can view the recovery codes for users with two-factor authentication enabled by selecting the Actions option > View 2FA Recovery Code

 


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