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Severity 4 – Normal

A non-urgent issue regarding help using the portal, user education, or general questions.

Severity 3 – Normal

An issue that is affecting your use of the portal, but has not stopped you from completing daily business transactions.

Severity 2 – Urgent

A serious issue that is severely impacting your use of the portal.

If your request does not meet the Severity Level criteria as defined above, we reserve the right to reclassify it as appropriate.

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    Arandi Salas, L2 Support Engineer

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