Taulia experience center

Q. I tried to reset my password but I am not receiving the password reset email.: 000006478

Follow these instructions if you tried to reset your password but did not receive the email notification with the reset instructions.

Q. My account is locked. How do I reset my password?: 000003590

Your account will lock if you enter your password incorrectly more than 5 times. You will need to reset your password in order to unlock your account.

Q. How do I change my Taulia account's email address?: 000003383

You can update the email address that you use to access Taulia.

Q. I cannot log into the platform.: 000003429

There are 4 common reason why you cannot log into the platform.

Q. How do I merge/combine my Taulia accounts into one?: 000003598

If you have more than one customer using the Taulia Portal and you need access to two or more accounts with the same login, you can combine your customers to one login.

Q. How do I login to the Supplier Platform?: 000003322

There are multiple ways to successfully log into the platform.

Q. What is two-factor authentication and how do I enable/disable two-factor authentication?: 000009403

Learn how to turn on/off two-factor authentication, a feature that enables you to add an extra layer of security to your Taulia account.

Q. How do I activate my Taulia account?: 000008658

Information on how to activate your account after you have been invited by your customer to use Taulia.

I think my Taulia account has been compromised.: 000008754

Q. How do I contact support?: 000003357

Contact support if you are not able to find the help information you need.

Q. How do I contact my customer?: 000003346

You can find your customer contact information by following this article.

Q. How do we change user access to our account?: 000008655

Information on how to manage user access to your Taulia accounts.

Q. How do I complete my enrollment through Supplier Launch?: 000008467

Information on how to complete enrollment in Taulia through Supplier Launch.

Q. How does Taulia support e-invoicing in different countries?

Information on how Taulia supports e-invoicing globally.

Q. How do I add or deactivate users?: 000003731

You can manage your account users in the portal and provide different levels of access.

Q. How do I start/stop receiving email notifications?: 000003472

Use the email notification settings feature to manage your email notifications.

Q. How do I add or update my bank account/information?: 000003497

Manage your bank information through the portal!

Q. What does each email notification setting mean?: 000007956

Definition of each email notification setting.

Q. I am not receiving email notifications.: 000003464

Check your email notification settings if you are not receiving portal notifications.

Q. Why haven't I received my portal invitation email?: 000003467

If you are a new supplier that needs to use Taulia for the first time, you will need to be invited by your customer to use the portal. Please contact your customer for your invitation.

Q. How do I update my tax identifiers in the portal?: 000003611

Managing your company tax ID numbers through the platform.

Q. How to enable two-factor authentication?: 000008703

Learn how to turn on two-factor authentication, a feature that enables you to add an extra layer of security to your Taulia account.

Q. How do I acknowledge/confirm or dispute a purchase order?: 000003469

Confirming or Acknowledging a PO from your customer.

Q. How do I download a payment report?: 000003471

You can download an XML, PDF or CSV report of single and multiple payments. This report will also show what invoices are paid under a specific payment remittance.

Q. How do I update my payment terms?: 000007992

Contact your customer for payment term related questions

Q. How do I contact my customer through the portal?: 000003470

Use the "Send Message" option to quickly contact your customer through the portal!

Two-factor authentication troubleshooting and possible issues.: 000009204

In this article you will find main possible issues about two-factor authentication.

Q. I am new to Taulia. What should I do first?: 000008036

Quickly learn about Taulia and how to use it!

Q. Is my information secure in Taulia?: 000003621

Information about data security through the Taulia portal

Q. How do I update my company/remit/shipment address?: 000003169

Information on how to update your address data.