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Taulia experience center

SUPPLIER SUPPORT SERVICES

 
For Customer Support services, visit customersupport.taulia.com
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    GETTING PAID EARLY

    Accepting Early Payments

    Using Cash Planner

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    ENROLLMENT

    Sign Up/Enrollment Information

    Supplier Launch

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    PAYMENTS

    Payment Reports

    Payment Status

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    PURCHASE ORDERS

    Purchase Order Details

    Purchase Order Reporting

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    MASS INVOICING

    eFile - Multi-Format Invoicing

    eSend - PDF Invoicing

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    RECEIVABLES FINANCE

    AR Invoices

    AR Payments

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    LOGGING IN/PASSWORDS

    Logging In

    Password Management

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    ACCOUNT MANAGEMENT

    Managing Account Users

    Managing Email Notifications

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    INVOICES

    Creating Invoices

    Invoice Reporting

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    SUPPLIER INFO MANAGEMENT

    Supplier Bank Account Information

    Supplier Tax Identifier Information

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    GENERAL UPDATES

    Release Notes

    Known Issues

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    SBN SUPPLIERS

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    MOST VIEWED FAQ

    Q. How do I merge/combine my Taulia accounts into one?: 000003598

    Q. How do I add or deactivate users?: 000003731

    Q. How do I create a Non-PO invoice (eForm)?: 000003640

    Q. How do I contact my customer through the portal?: 000003470

    Q. How do I create an invoice from a purchase order (eFlip)?: 000003324

    Q. How do I change my Taulia account's email address?: 000003383

    RECENTLY UPDATED ARTICLES

    AR Financing Receivables Invoice Upload: 000010700

    Q. Why are my AR Financing invoices not available for early payment?: 000010710

    Q. What is two-factor authentication and how do I enable/disable two-factor authentication?: 000009403

    AR Financing Receivables Payments: 000010699

    AR Financing Receivables Invoices: 000010698

    What are suppliers currently asking Taulia?

    TAULIA SUCCESS GUIDE

    New to Taulia? There’s a guide for that! Let us guide you so you can quickly get started.

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    Video Library

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    USER MANAGEMENT

    Invite colleagues to Taulia that needs access to your customer account.

    EMAIL MANAGEMENT

    You have full control. Manage the emails you want to receive from Taulia.

    TAKING EARLY PAYMENTS

    Get paid early today! Learn how you can increase your working capital and cash flow by getting paid early on your approved invoices.

    GET PAID EARLY

    Finding capital for your business shouldn’t be complicated.Join the thousands of business who use Taulia to get paid early on their invoices.

    I would like to:

    AUTOMATE EARLY PAYMENT
    REQUEST EARLY PAYMENT
    ACCEPT EARLY PAYMENT

    What is Taulia

    We are a technology company dedicated to helping simplify business transactions and increase cash flow through an easy to use platform.

    GET TO KNOW US

    Support Policies

    Taulia Support and the entire Technical Services team is dedicated in helping you succeed. To do that, we have policies in place to show our unwavering commitment to you. Take a moment to read through our support policies to learn more.

    VIEW OUR POLICIES
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    Support Topic

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    Support Topic

    Q. Why was my invoice rejected/voided?: 000003526

    Article Number: 000003526

    Your customer may leave a reason why an invoice is rejected, incomplete, voided and or a reason for other available statuses. It may also show you what stage of approval your invoice is in.

    Q. How do I contact support?: 000003357

    Article Number: 000003357

    Contact support if you are not able to find the help information you need.

    Q. How do I contact my customer through the portal?: 000003470

    Article Number: 000003470

    Use the "Send Message" option to quickly contact your customer through the portal!

    Q. How do I contact my customer?: 000003346

    Article Number: 000003346

    You can find your customer contact information by following this article.

    Q. What is the Requester Name/ Customer Contact field for non-PO invoicing?: 000003642

    Article Number: 000003642

    The contact name field is typically required for non-po invoices.

    Q. My purchase order is missing. Who should I contact?: 000003198

    Article Number: 000003198

    If you are not able to find a PO in the portal, please contact your customer.

    Q. How do I update my contacts details?: 000003495

    Article Number: 000003495

    The contacts feature allows you to manage your company's contact information that can be used by your customer to get in touch with your internal contacts.

    Q. How do I assign branches to our portal users?: 000008574

    Article Number: 000008574

    Branch permissions allow account admins to give access to specific data in the portal.

    Q. My PO has incorrect information.: 000003345

    Article Number: 000003345

    Contact your buyer if your purchase order has wrong information.

    Q. I am new to Taulia. What should I do first?: 000008036

    Article Number: 000008036

    Quickly learn about Taulia and how to use it!

    Q. How do I start/stop receiving email notifications?: 000003472

    Article Number: 000003472

    Use the email notification settings feature to manage your email notifications.

    Q. How do I search for my payments?: 000003320

    Article Number: 000003320

    Search for your invoice remittance details.

    Q. I cannot log into the platform.: 000003429

    Article Number: 000003429

    There are 4 common reason why you cannot log into the platform.

    Q. Can I delete an invoice in the portal?: 000008537

    Article Number: 000008537

    Information about deleting an invoice in the portal

    Q. Why is my invoice not paid?: 000003528

    Article Number: 000003528

    What to check if your invoice has not been paid.

    Q. How do I merge/combine my Taulia accounts into one?: 000003598

    Article Number: 000003598

    If you have more than one customer using the Taulia Portal and you need access to two or more accounts with the same login, you can combine your customers to one login.

    Q. What does each email notification setting mean?: 000007956

    Article Number: 000007956

    Definition of each email notification setting.

    Q. Why am I getting an error about freight charges?: 000003326

    Article Number: 000003326

    This occurs due to a preset limit set in your customer's system for freight charges and can only be updated internally by your buyer/liaison, or your customer's AP team.

    Q. How to enable two-factor authentication?: 000008703

    Article Number: 000008703

    Learn how to turn on two-factor authentication, a feature that enables you to add an extra layer of security to your Taulia account.

    Q. How do I use Cash Planner?: 000003166

    Article Number: 000003166

    Use Cash Planner to get paid early on your approved invoices.

    Q. How do I update my tax identifiers in the portal?: 000003611

    Article Number: 000003611

    Managing your company tax ID numbers through the platform.

    Q. When will my invoice be paid?: 000003643

    Article Number: 000003643

    Invoice payment structure varies by customer. You will find the invoice payment term by looking at your invoice or PO in the portal.

    Q. What is two-factor authentication and how do I enable/disable two-factor authentication?: 000009403

    Article Number: 000009403

    Learn how to turn on/off two-factor authentication, a feature that enables you to add an extra layer of security to your Taulia account.

    Q. How do I dispute a PO?: 000003520

    Article Number: 000003520

    Disputing a PO if it has incorrect data.

    AR Financing Receivables Invoices: 000010698

    Article Number: 000010698

    Easily view all of your AR Financing invoices, view and request AR Financing early payments, and view payments associated with AR Financing invoices from the Receivables Invoices page.

    Q. How do I acknowledge/confirm or dispute a purchase order?: 000003469

    Article Number: 000003469

    Confirming or Acknowledging a PO from your customer.

    AR Financing Receivables Invoice Upload: 000010700

    Article Number: 000010700

    Easily upload new invoices to Taulia for AR financing.

    Q. How do I update my payment terms?: 000007992

    Article Number: 000007992

    Contact your customer for payment term related questions

    Q. How do I get paid early with Taulia through SAP Business Network (SBN)?: 000010725

    Article Number: 000010725

    This article provides information on how to get paid early with Taulia through SAP Business Network (SBN).

    Q. I am missing remittance details for the payment received.: 000003553

    Article Number: 000003553

    Who to contact if your invoice remittance details is missing.

    TAULIA SUCCESS GUIDE

    New to Taulia? There’s a guide for that! Let us guide you so you can quickly get started.

    GET STARTED

    TOP FREQUENTLY ASKED QUESTIONS

    Q. How do I merge/combine my Taulia accounts into one?: 000003598

    If you have more than one customer using the Taulia Portal and you need access to two or more accounts with the same login, you can combine your customers to one login.

    Q. How do I add or deactivate users?: 000003731

    You can manage your account users in the portal and provide different levels of access.

    Q. How do I create a Non-PO invoice (eForm)?: 000003640

    Non-PO Invoices are invoices that are billed to your customer without an associated purchase order. Not all customers allow non-po invoicing.

    Q. How do I contact my customer through the portal?: 000003470

    Use the "Send Message" option to quickly contact your customer through the portal!

    Q. How do I create an invoice from a purchase order (eFlip)?: 000003324

    Create an invoice against a PO through the portal.

    Q. How do I change my Taulia account's email address?: 000003383

    You can update the email address that you use to access Taulia.

    Still can’t find what you’re looking for?

    Contact Support

    BROWSE ANOTHER TOPIC

    Receivables Finance

    2 Topics

    SBN Suppliers

    1 Topics

    Taulia Enrollment

    2 Topics

    Logging In/Passwords

    2 Topics

    Taulia Account Management

    5 Topics

    Getting Paid Early

    0 Topics

    Purchase Orders

    5 Topics

    Invoices

    10 Topics

    Payments

    4 Topics

    Mass Invoicing (eFile™/eSend™)

    2 Topics

    Supplier Information Management

    0 Topics

    Announcements

    0 Topics

    Multi Language FAQs

    0 Topics

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