Taulia experience center
SUPPLIER SUPPORT SERVICES
SUPPLIER SUPPORT SERVICES
New to Taulia? There’s a guide for that! Let us guide you so you can quickly get started.
Finding capital for your business shouldn’t be complicated.Join the thousands of business who use Taulia to get paid early on their invoices.
We are a technology company dedicated to helping simplify business transactions and increase cash flow through an easy to use platform.
Taulia Support and the entire Technical Services team is dedicated in helping you succeed. To do that, we have policies in place to show our unwavering commitment to you. Take a moment to read through our support policies to learn more.
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For EDI suppliers, a 997 is provided to acknowledge that Taulia received your invoice. Receiving a 997 does not mean your invoice was successfully processed.
Remember to use the daily invoice submission report you receive by email to see why your invoice(s) are not processing.
What to do if an invoice is rejected via eFile.
Country specific tax information requirements when creating an invoice.
Explains how to use the invoice submission report when sending invoices through eFile
An email is generated daily that contains an invoice submission report. This report will tell you what invoice(s) failed submission to Taulia.
Steps on how to submit your invoice after you are configured for eFile
eFile allows you to submit invoices to your customer through EDI, CSV or XML formats.
New to Taulia? There’s a guide for that! Let us guide you so you can quickly get started.
You can manage your account users in the portal and provide different levels of access.
Your account will lock if you enter your password incorrectly more than 5 times. You will need to reset your password in order to unlock your account.
If your customer has this feature enabled, you can view and download the PO image directly from Taulia.
What to check if your invoice has not been paid.
Invoices that are "In Process" will typically have a "TBD status.
Contact support if you are not able to find the help information you need.
