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Q. When will my invoice be paid?: 000003643

Invoice payment structure varies by customer. You will find the invoice payment term by looking at your invoice or PO in the portal.

Q. What are the different invoice statuses?: 000003618

Defines the different invoice statuses available for an invoice.

Q. My invoice is showing an Incomplete status.: 000003529

When an invoice is returned with an "Incomplete" status, it means the invoice did not pass some validation rules set by your customer.

Q. What invoice have been created against my PO?: 000003531

Search for invoices that has been created against a Purchase Order.

Q. Why is my invoice not paid?: 000003528

What to check if your invoice has not been paid.

Q. My invoice is showing 'In Process'. What does this mean?: 000008561

Information why your invoice is showing 'In Process'.

Q. How do I cancel an invoice?: 000006034

How to delete/cancel an invoice that has been submitted.

Q. How do I check the status of my invoice?: 000003536

Check the status of your invoice.

Q. Who reviews then approve/reject/void the invoices we submit through Taulia?: 000008653

Taulia does not approved or reject invoices. The invoice approval process is owned by your customer.

Q. Why am I getting an error about freight charges?: 000003326

This occurs due to a preset limit set in your customer's system for freight charges and can only be updated internally by your buyer/liaison, or your customer's AP team.

Q. Why is the invoice due date missing/showing TBD?: 000003655

Invoices that are "In Process" will typically have a "TBD status.

Q. Why was my invoice rejected/voided?: 000003526

Your customer may leave a reason why an invoice is rejected, incomplete, voided and or a reason for other available statuses. It may also show you what stage of approval your invoice is in.

Q. Why is my invoice showing an Incomplete status? (invoice submitted from Mexico): 000008588

Information containing possible reasons why an invoice submitted from Mexico is not accepted.

Q. Can I delete an invoice in the portal?: 000008537

Information about deleting an invoice in the portal

TAULIA SUCCESS GUIDE

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TOP FREQUENTLY ASKED QUESTIONS

Q. What is the Invoice Upload feature?: 000008598

Invoice Upload allows you to easily submit multiple invoices at once through the Taulia platform by uploading a csv or xls file of the invoice and line item data.

Q. Why is my invoice showing rejected? (eFile): 000003375

What to do if an invoice is rejected via eFile.

Q. How do I download a payment report?: 000003471

You can download an XML, PDF or CSV report of single and multiple payments. This report will also show what invoices are paid under a specific payment remittance.

Q. How do I know if my invoice was successfully received? (eFile): 000003518

An email is generated daily that contains an invoice submission report. This report will tell you what invoice(s) failed submission to Taulia.

Q. How do I change my Taulia account's email address?: 000003383

You can update the email address that you use to access Taulia.

Q. How do I add or deactivate users?: 000003731

You can manage your account users in the portal and provide different levels of access.

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