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SUPPLIER SUPPORT SERVICES

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Q. How does Taulia support e-invoicing in different countries?

Information on how Taulia supports e-invoicing globally.

Q. How do I print a copy of an invoice?: 000003587

Save or print a copy of your electronic invoice.

Q. What invoice have been created against my PO?: 000003531

Search for invoices that has been created against a Purchase Order.

Q. How do I contact my customer?: 000003346

You can find your customer contact information by following this article.

Q. How do I contact my customer through the portal?: 000003470

Use the "Send Message" option to quickly contact your customer through the portal!

Q. How do I cancel an invoice?: 000006034

How to delete/cancel an invoice that has been submitted.

Q. Why is the portal invoice number different from my invoice number?: 000003331

There are a few reasons why your invoice number might be slightly different than the number you submitted.

Q. What happens to PO line items I remove when creating an invoice?: 000003600

Line items removed during invoice creation are removed only from the invoice being created. They are not deleted from the PO.

Q. Why is the invoice due date missing/showing TBD?: 000003655

Invoices that are "In Process" will typically have a "TBD status.

Q. Can I create multiple invoices for the same PO?

Information on how to create multiple invoices for the same purchase order

Q. Why was my invoice rejected/voided?: 000003526

Your customer may leave a reason why an invoice is rejected, incomplete, voided and or a reason for other available statuses. It may also show you what stage of approval your invoice is in.

Q. How do I clone/copy/duplicate another invoice?: 000003637

Some customers allow their suppliers to create a duplicate copy of an non-po invoice that has already been created.

Q. Can I delete an invoice in the portal?: 000008537

Information about deleting an invoice in the portal

Q. How do I contact support?: 000003357

Contact support if you are not able to find the help information you need.

Q. Why did my customer add a new business unit to my account?: 000003434

There is no action required on your part when receiving this email notification.

TAULIA SUCCESS GUIDE

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TOP FREQUENTLY ASKED QUESTIONS

Q. How do I create an invoice from a purchase order (eFlip)?: 000003324

Create an invoice against a PO through the portal.

Q. How do I change my Taulia account's email address?: 000003383

You can update the email address that you use to access Taulia.

Q. How do I search for my payments?: 000003320

Search for your invoice remittance details.

Q. How do I add or deactivate users?: 000003731

You can manage your account users in the portal and provide different levels of access.

Q. Where can I see early payment rates on invoices I have submitted for early payment?: 000003507

Invoice early payment details can be viewed directly from the invoice details section.

Q. How do I check the status of my invoice?: 000003536

Check the status of your invoice.

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