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SUPPLIER SUPPORT SERVICES

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Q. What tax rates are required for my country when creating an invoice? (M-Z): 000008586

Country specific tax information requirements when creating an invoice.

Q. What tax rates are required for my country when creating an invoice? (A-L): 000008585

Country specific tax information requirements when creating an invoice.

Q. What tax rates are required for my country when creating an invoice?: 000010536

Country specific tax information requirements when creating an invoice.

Q. What is eFile?: 000003379

eFile allows you to submit invoices to your customer through EDI, CSV or XML formats.

Q. What is the eFile invoice submission report?: 000003348

Explains how to use the invoice submission report when sending invoices through eFile

Q. Why is my invoice showing rejected? (eFile): 000003375

What to do if an invoice is rejected via eFile.

Q. I am missing my 997's for EDI transmitted invoices. (eFile): 000003496

For EDI suppliers, a 997 is provided to acknowledge that Taulia received your invoice. Receiving a 997 does not mean your invoice was successfully processed.

Q. Why can't I find my invoice in the portal? (eFile): 000003522

Remember to use the daily invoice submission report you receive by email to see why your invoice(s) are not processing.

Q. How do I submit my invoices through eFile?: 000003361

Steps on how to submit your invoice after you are configured for eFile

Q. How do I know if my invoice was successfully received? (eFile): 000003518

An email is generated daily that contains an invoice submission report. This report will tell you what invoice(s) failed submission to Taulia.

TAULIA SUCCESS GUIDE

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TOP FREQUENTLY ASKED QUESTIONS

Q. What are the different PO statuses?: 000003622

Define what each PO status mean in the portal.

Q. How do I merge/combine my Taulia accounts into one?: 000003598

If you have more than one customer using the Taulia Portal and you need access to two or more accounts with the same login, you can combine your customers to one login.

Q. How do I use Cash Planner?: 000003166

Use Cash Planner to get paid early on your approved invoices.

Q. How do I add or deactivate users?: 000003731

You can manage your account users in the portal and provide different levels of access.

Q. How do I start/stop receiving email notifications?: 000003472

Use the email notification settings feature to manage your email notifications.

Q. How do I update my tax identifiers in the portal?: 000003611

Managing your company tax ID numbers through the platform.

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