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SUPPLIER SUPPORT SERVICES

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TAULIA SUCCESS GUIDE

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Q. How long does it take to receive payment?: 000003541

The amount of time it takes for your customer's payment to reach you depends on the payment method.

Q. When will my invoice be paid?: 000003643

Invoice payment structure varies by customer. You will find the invoice payment term by looking at your invoice or PO in the portal.

Q. I am missing remittance details for the payment received.: 000003553

Who to contact if your invoice remittance details is missing.

Q. Why is my payment missing/not received?: 000008002

What to do if you have not received your payment.

Q. Why is my invoice not paid?: 000003528

What to check if your invoice has not been paid.

TAULIA SUCCESS GUIDE

New to Taulia? There’s a guide for that! Let us guide you so you can quickly get started.

TOP FREQUENTLY ASKED QUESTIONS

Q. How do I add or deactivate users?: 000003731

You can manage your account users in the portal and provide different levels of access.

Q. How do I merge/combine my Taulia accounts into one?: 000003598

If you have more than one customer using the Taulia Portal and you need access to two or more accounts with the same login, you can combine your customers to one login.

Q. How do I update my tax identifiers in the portal?: 000003611

Managing your company tax ID numbers through the platform.

Two-factor authentication troubleshooting and possible issues.: 000009204

In this article you will find main possible issues about two-factor authentication.

Q. How to enable two-factor authentication?: 000008703

Learn how to turn on two-factor authentication, a feature that enables you to add an extra layer of security to your Taulia account.

Q. How do I add or update my bank account/information?: 000003497

Manage your bank information through the portal!

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