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SUPPLIER SUPPORT SERVICES

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Q. When will my invoice be paid?: 000003643

Invoice payment structure varies by customer. You will find the invoice payment term by looking at your invoice or PO in the portal.

Q. Why is my invoice not paid?: 000003528

What to check if your invoice has not been paid.

Q. How long does it take to receive payment?: 000003541

The amount of time it takes for your customer's payment to reach you depends on the payment method.

Q. I am missing remittance details for the payment received.: 000003553

Who to contact if your invoice remittance details is missing.

Q. Why is my payment missing/not received?: 000008002

What to do if you have not received your payment.

TAULIA SUCCESS GUIDE

New to Taulia? There’s a guide for that! Let us guide you so you can quickly get started.

TOP FREQUENTLY ASKED QUESTIONS

Q. How do I merge/combine my Taulia accounts into one?: 000003598

If you have more than one customer using the Taulia Portal and you need access to two or more accounts with the same login, you can combine your customers to one login.

AR Financing Receivables Invoice Upload: 000010700

Easily upload new invoices to Taulia for AR financing.

Q. How do I view PO, invoice or payment information by business unit/branch location?: 000003608

Purchase orders, payments and invoices are typically linked to a customer's "branch", "business unit" or "location".

Q. How do I create an invoice from a purchase order (eFlip)?: 000003324

Create an invoice against a PO through the portal.

Q. What is my vendor number?: 000003517

Your vendor information is accessible under My Details in the portal.

Q. How do I change user roles?: 000003385

Please note that only account admins have the ability to manage users and change user roles.

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