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Q. My invoice is showing an Incomplete status.: 000003529

When an invoice is returned with an "Incomplete" status, it means the invoice did not pass some validation rules set by your customer.

Q. What invoice have been created against my PO?: 000003531

Search for invoices that has been created against a Purchase Order.

Q. When will my invoice be paid?: 000003643

Invoice payment structure varies by customer. You will find the invoice payment term by looking at your invoice or PO in the portal.

Q. Why is my invoice not paid?: 000003528

What to check if your invoice has not been paid.

Q. My invoice is showing 'In Process'. What does this mean?: 000008561

Information why your invoice is showing 'In Process'.

Q. How do I cancel an invoice?: 000006034

How to delete/cancel an invoice that has been submitted.

Q. What are the different invoice statuses?: 000003618

Defines the different invoice statuses available for an invoice.

Q. How do I check the status of my invoice?: 000003536

Check the status of your invoice.

Q. Who reviews then approve/reject/void the invoices we submit through Taulia?: 000008653

Taulia does not approved or reject invoices. The invoice approval process is owned by your customer.

Q. Why am I getting an error about freight charges?: 000003326

This occurs due to a preset limit set in your customer's system for freight charges and can only be updated internally by your buyer/liaison, or your customer's AP team.

Q. Why is the invoice due date missing/showing TBD?: 000003655

Invoices that are "In Process" will typically have a "TBD status.

Q. Why was my invoice rejected/voided?: 000003526

Your customer may leave a reason why an invoice is rejected, incomplete, voided and or a reason for other available statuses. It may also show you what stage of approval your invoice is in.

Q. Why is my invoice showing an Incomplete status? (invoice submitted from Mexico): 000008588

Information containing possible reasons why an invoice submitted from Mexico is not accepted.

Q. Can I delete an invoice in the portal?: 000008537

Information about deleting an invoice in the portal

TAULIA SUCCESS GUIDE

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TOP FREQUENTLY ASKED QUESTIONS

Q. How do I merge/combine my Taulia accounts into one?: 000003598

If you have more than one customer using the Taulia Portal and you need access to two or more accounts with the same login, you can combine your customers to one login.

AR Financing Receivables Invoice Upload: 000010700

Easily upload new invoices to Taulia for AR financing.

Q. How do I view PO, invoice or payment information by business unit/branch location?: 000003608

Purchase orders, payments and invoices are typically linked to a customer's "branch", "business unit" or "location".

Q. How do I create an invoice from a purchase order (eFlip)?: 000003324

Create an invoice against a PO through the portal.

Q. What is my vendor number?: 000003517

Your vendor information is accessible under My Details in the portal.

Q. How do I change user roles?: 000003385

Please note that only account admins have the ability to manage users and change user roles.

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