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SUPPLIER SUPPORT SERVICES

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Q. How do I attach documents to my invoice?: 000003372

Attaching supporting documentation to your invoice.

Q. How do I resize my invoice attachments?: 000003319

Resize your attachment if it exceeds the file size limitation.

Q. What is the exchange rate when creating an invoice?: 000006033

Some customers require their suppliers to enter the current exchange rate when submitting an invoice.

Q. Why am I asked to upload a legal PDF invoice when creating an invoice?: 000008669

Depending the invoicing country's electronic invoicing policies, some suppliers may be asked to attach and upload a legal PDF invoice before the invoicing process can begin.

Q. Why am I unable to create an invoice?: 000003605

The ability to create an invoice depends on the portal features your customer has enabled or your user role.

Q. Nothing happens when I submit an invoice: 000003543

When you select "Submit" after creating an invoice but nothing happens, this typically means you are missing required field(s) that needs to be filled out.

Q. How do I enter the correct tax value for my invoice?: 000003499

Tax is typically required for all invoices but this requirement depends on your customer.

Q. I cannot invoice line items with zero (0) quantity or value.: 000003493

You cannot submit an invoice with zero value or quantity within the line item. You will need to delete this line item before submitting the invoice.

Q. Can I reference more than one PO on a single invoice?: 000003327

You can not reference more than one PO on a single invoice.

Q. What happens to PO line items I remove when creating an invoice?: 000003600

Line items removed during invoice creation are removed only from the invoice being created. They are not deleted from the PO.

Q. I am getting an exceeds open value invoice error : 000003473

This invoice error means the invoice you submitted for processing is over the value of the PO.

Q. Can I create multiple invoices for the same PO?

Information on how to create multiple invoices for the same purchase order

Q. Can I attach my invoice instead of creating the invoice in the portal?: 000003338

Attaching an invoice will not populate the invoice fields. You must create the invoice in the portal.

Q. How do I remove line items from a PO that I currently do not want to invoice?: 000003609

Remove PO line items you are not invoicing. These line items will remain available for invoicing at a later time.

Q. How do I create an invoice from a purchase order (eFlip)?: 000003324

Create an invoice against a PO through the portal.

Q. How do I save my invoice as draft?: 000003188

You can save your invoice as draft in the portal. This will allow you to make changes to the invoice at a later time.

Q. How do I know when to create an invoice for my customer?: 000008534

Information on when you should create an invoice against a PO.

Q. I am new to submitting my invoices electronically. What should I know?: 000008595

Tips and best practices on how to submit invoices electronically through the portal.

Q. How can I add a delivery note (packing slip) to an invoice?: 000003325

The Taulia Supplier Portal refers to the packing slip as a Delivery Note. The Delivery Note field is located above the Comment box at the bottom of the invoice creation screen.

TAULIA SUCCESS GUIDE

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TOP FREQUENTLY ASKED QUESTIONS

Q. How do I merge/combine my Taulia accounts into one?: 000003598

If you have more than one customer using the Taulia Portal and you need access to two or more accounts with the same login, you can combine your customers to one login.

Q. What is eFile?: 000003379

eFile allows you to submit invoices to your customer through EDI, CSV or XML formats.

Q. How do I add or deactivate users?: 000003731

You can manage your account users in the portal and provide different levels of access.

Q. How do I create an invoice from a purchase order (eFlip)?: 000003324

Create an invoice against a PO through the portal.

Q. How do I enable/disable the auto-acceptance of Early Payments Offers? (Cashflow™): 000003181

Learn how to turn on Cashflow™, a feature that enables you to automatically receive early payments after invoice approval by customers in exchange for a percentage.

Q. How do I change my Taulia account's email address?: 000003383

You can update the email address that you use to access Taulia.

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