Taulia experience center
SUPPLIER SUPPORT SERVICES
SUPPLIER SUPPORT SERVICES
New to Taulia? There’s a guide for that! Let us guide you so you can quickly get started.
Finding capital for your business shouldn’t be complicated.Join the thousands of business who use Taulia to get paid early on their invoices.
We are a technology company dedicated to helping simplify business transactions and increase cash flow through an easy to use platform.
Taulia Support and the entire Technical Services team is dedicated in helping you succeed. To do that, we have policies in place to show our unwavering commitment to you. Take a moment to read through our support policies to learn more.
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When you select "Submit" after creating an invoice but nothing happens, this typically means you are missing required field(s) that needs to be filled out.
This invoice error means the invoice you submitted for processing is over the value of the PO.
You can save your invoice as draft in the portal. This will allow you to make changes to the invoice at a later time.
Attaching supporting documentation to your invoice.
Some customers require their suppliers to enter the current exchange rate when submitting an invoice.
Depending the invoicing country's electronic invoicing policies, some suppliers may be asked to attach and upload a legal PDF invoice before the invoicing process can begin.
The ability to create an invoice depends on the portal features your customer has enabled or your user role.
Tax is typically required for all invoices but this requirement depends on your customer.
You cannot submit an invoice with zero value or quantity within the line item. You will need to delete this line item before submitting the invoice.
You can not reference more than one PO on a single invoice.
Line items removed during invoice creation are removed only from the invoice being created. They are not deleted from the PO.
Information on how to create multiple invoices for the same purchase order
Attaching an invoice will not populate the invoice fields. You must create the invoice in the portal.
Remove PO line items you are not invoicing. These line items will remain available for invoicing at a later time.
Create an invoice against a PO through the portal.
Information on when you should create an invoice against a PO.
Tips and best practices on how to submit invoices electronically through the portal.
The Taulia Supplier Portal refers to the packing slip as a Delivery Note. The Delivery Note field is located above the Comment box at the bottom of the invoice creation screen.
New to Taulia? There’s a guide for that! Let us guide you so you can quickly get started.
Cashflow™ is a feature that enables you to automatically receive early payments after an invoice is approved by your customer.
If you have more than one customer using the Taulia Portal and you need access to two or more accounts with the same login, you can combine your customers to one login.
Remove PO line items you are not invoicing. These line items will remain available for invoicing at a later time.
There are 3 common reason why you cannot log into the platform.
Some European suppliers require to have the compliance saved prior to invoice submission.
When an invoice is returned with an "Incomplete" status, it means the invoice did not pass some validation rules set by your customer.
