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Q. Why is my payment missing/not received?: 000008002

Article Number: 000008002

We understand that it can be frustrating if your payments are not received on time and in a timely manner. What is important to know is who to contact if you are in this situation so you can rectify the issue immediately. 

You should contact your customer if:

  • You are experiencing delays on your invoice payments after the payment term has passed.
  • The payment in question is related to a payment inquiry regarding an approved invoice. Your customer contact information is typically found in the Custom FAQ page of the supplier portal.
  • The invoice in question is not getting approved in a timely manner.
  • The payment in question is related to a normal (non-next day) early payment request for an invoice. Your customer contact information is typically found in the Custom FAQ page of the supplier portal.


You should contact Taulia if:

  • If the missing payment is related to a next day early payment request you made. This is usually through an SCF+ program. Please contact Taulia Support.

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TAULIA SUCCESS GUIDE

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TOP FREQUENTLY ASKED QUESTIONS

Q. How do I add or deactivate users?: 000003731

You can manage your account users in the portal and provide different levels of access.

Q. How do I add or update my bank account/information?: 000003497

Manage your bank information through the portal!

Q. How do I update my company name?: 000003500

Q. How do I update my company name?

Q. How do I update my company/remit/shipment address?: 000003169

Information on how to update your address data.

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Use the email notification settings feature to manage your email notifications.

Q. How do I change my Taulia account's email address?: 000003383

You can update the email address that you use to access Taulia.

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