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Q. I am getting an exceeds open value invoice error : 000003473

Article Number: 000003473

This invoice error means the invoice you submitted for processing is over the value of the PO. If you have multiple line items on your invoice, make sure you are not going over the open value of the PO line items.


Check the open value of your PO by doing the following:

 

1 - From the homepage, select your customer. 

2 - Select My POs

3 -
Search for the PO using the search feature then select Find Purchase Order.


4 - When you find your PO from the search results, look under the following columns:

  • PO Value - The Gross value of a PO
  • Invoiced Value - Amounts invoiced so far
  • Open Value - Amount left to invoice
     

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5 - If you are invoicing over the Open Value of the PO, you will receive the error. Please check the remaining value of the PO line item(s) again.

6 - You can check what invoices have been created against the PO by clicking here


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TAULIA SUCCESS GUIDE

New to Taulia? There’s a guide for that! Let us guide you so you can quickly get started.

TOP FREQUENTLY ASKED QUESTIONS

Q. How do I login to the Supplier Platform?: 000003322

There are multiple ways to successfully log into the platform.

Q. How do I contact support?: 000003357

Contact support if you are not able to find the help information you need.

Q. The payment I received is incorrect: 000003519

Information on who to contact if you have payment related questions.

Q. How do I download a payment report?: 000003471

You can download an XML, PDF or CSV report of single and multiple payments. This report will also show what invoices are paid under a specific payment remittance.

Q. How do I manage my invoice compliance details?: 000003624

Some European suppliers require to have the compliance saved prior to invoice submission.

Q. What invoice have been created against my PO?: 000003531

Search for invoices that has been created against a Purchase Order.

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