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Q. Nothing happens when I submit an invoice: 000003543

Article Number: 000003543

When you select Submit after creating an invoice but nothing happens, this typically means you are missing required field(s) that needs to be filled out. These required fields are typically highlighted in red.
 

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1 - Make sure the invoice number and invoice date is filled out (mandatory for all invoice submission)

2 - Check the edit options under Ship To address. Make sure the word edit is not highlighted in red. If not, select edit and a new window will open. Make sure nothing is highlighted in red in this window including the address.

3 - Check your line items and make sure you do not have a zero-value line item. You cannot invoice zero line values. If you do, delete the line item by selecting X to the left of the line item.

4 - Ensure that no other fields are highlighted in red before submitting the invoice again.

If you are still not able to submit the invoice, please contact Taulia Support.


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TAULIA SUCCESS GUIDE

New to Taulia? There’s a guide for that! Let us guide you so you can quickly get started.

TOP FREQUENTLY ASKED QUESTIONS

Q. My account is locked. How do I reset my password?: 000003590

Your account will lock if you enter your password incorrectly more than 5 times. You will need to reset your password in order to unlock your account.

Q. How do I add or deactivate users?: 000003731

You can manage your account users in the portal and provide different levels of access.

Q. What is the Invoice Upload feature?: 000008598

Invoice Upload allows you to easily submit multiple invoices at once through the Taulia platform by uploading a csv or xls file of the invoice and line item data.

Two-factor authentication troubleshooting and possible issues.: 000009204

In this article you will find main possible issues about two-factor authentication.

Q. Can I attach my invoice instead of creating the invoice in the portal?: 000003338

Attaching an invoice will not populate the invoice fields. You must create the invoice in the portal.

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