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Q. Why is my invoice showing rejected? (eFile): 000003375

Article Number: 000003375

Note - eFile suppliers submit invoices by EDI, CSV, XML or XLS. To learn more about mass invoicing, visit Taulia eInvoicing.
 

Keep in mind that there are two possible places where your invoice may show rejected:

1 – Invoice Submission Report (before your customer receives the invoice)

2 – Invoice rejected by your customer (after the customer receives the invoice)


ALWAYS review the invoice submission report. This report will state if the invoice is successfully sent to your customer or not.

If the invoice is rejected in the invoice submission report, look at the reject reason under the REJECT REASON column to determine what needs to be fixed in order to submit the invoice successfully. At this stage, your customer has not received the invoice and will not be found in the portal.

If the invoice is showing “Rejected” in the portal, this means your customer rejected the invoice but you will be able to find this invoice in the portal. Hover your mouse over the “Rejected” status to see if AP left a comment for the rejection. If there is no reason, please contact your customer directly.


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TAULIA SUCCESS GUIDE

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TOP FREQUENTLY ASKED QUESTIONS

Q. How do I merge/combine my Taulia accounts into one?: 000003598

If you have more than one customer using the Taulia Portal and you need access to two or more accounts with the same login, you can combine your customers to one login.

Q. How do I enroll/register to use the Taulia platform?: 000006479

Information on how to enroll to start using Taulia.

Two-factor authentication troubleshooting and possible issues.: 000009204

In this article you will find main possible issues about two-factor authentication.

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Use the email notification settings feature to manage your email notifications.

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Manage your bank information through the portal!

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The Taulia Business Exchange Platform 07/17/2024

(4:52 pm PST)
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