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Q. How do I dispute a PO?: 000003520

Article Number: 000003520

Note - This feature may not be available in your portal.

You can dispute a purchase order directly from the portal if the purchase order you need to confirm has incorrect details. The purchase order dispute feature is only available for purchase orders that require confirmation/acknowledgment.


Please do the following to dispute a PO:

1 - From the homepage, select your customer.

2 - Select Create Invoice.

3 - Search for the PO # you need to confirm. Select Confirm PO for the PO under the Actions column:

  • If you need to dispute a PO but you do not have a Confirm PO option, please contact your buyer.
 

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After selecting Confirm PO, a pop-up window will show you details about the PO with an option to confirm or dispute the PO:

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4 - You will be asked to enter a reason why you are disputing the purchase order. This message will be sent to your customer. 


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TAULIA SUCCESS GUIDE

New to Taulia? There’s a guide for that! Let us guide you so you can quickly get started.

TOP FREQUENTLY ASKED QUESTIONS

Q. How do I enable/disable the auto-acceptance of Early Payments Offers? (Cashflow™): 000003181

Learn how to turn on Cashflow™, a feature that enables you to automatically receive early payments after invoice approval by customers in exchange for a percentage.

Q. How do I start/stop receiving email notifications?: 000003472

Use the email notification settings feature to manage your email notifications.

Q. How do I manage my invoice compliance details?: 000003624

Some European suppliers require to have the compliance saved prior to invoice submission.

Q. How do I change user roles?: 000003385

Please note that only account admins have the ability to manage users and change user roles.

Q. How do I merge/combine my Taulia accounts into one?: 000003598

If you have more than one customer using the Taulia Portal and you need access to two or more accounts with the same login, you can combine your customers to one login.

Q. What does each email notification setting mean?: 000007956

Definition of each email notification setting.

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