Taulia experience center
SUPPLIER SUPPORT SERVICES
Invoices are reviewed and approved by your customer; never Taulia. Use Taulia to track the status of your invoices.
No. The approval/rejection of invoices is owned by your customer.
An invoice can be rejected for many reasons. If there is no rejection reason provided, contact your customer.
Invoices submitted through Taulia are transmitted to your customer's accounting system in real-time. It helps speed up the approval process.
It means your customer is reviewing your invoice. Contact your customer if you have questions.
Your customer/buyer does. Taulia is a platform that electronically delivers POs to suppliers. If you have concerns regarding the details of the PO, contact your customer.
POs are created by your customer/buyer. Report the issue to them. If an update is made, the updated PO is pushed back to Taulia.
We highly recommend using Taulia when invited by your customer to simplify your business transactions.
Your company must be invited by your customer. If you there is an existing account, ask your Taulia account admin to invite you as a user.
Taulia is connected to your customer's accounting system. This allows your customer to deliver PO, invoice, or payment data between their system and Taulia. You can then see this information through your Taulia account.
Yes. We call this "merging". Merging accounts allow you to access all accounts using a one login.
You can only deactivate previously active user accounts.
We are a technology company dedicated to helping simplify business transactions and increase cash flow through an easy to use platform.
Taulia Support and the entire Technical Services team is dedicated in helping you succeed. To do that, we have policies in place to show our unwavering commitment to you. Take a moment to read through our support policies to learn more.
Note - This feature may not be available in your portal.
When enabled by your customer, you can create Advanced Shipping Notices within the Taulia Supplier Portal to effectively receive and track shipments. Having an ASN can speed up the goods receipt process, allowing your customer to quickly approve your invoices.
ASNs are associated with specific POs. After creating an ASN in the portal, you can download and print it to attach to your package.
Do the following to create an ASN:
1 - Locate a PO for which you want to create an ASN. This can be done directly from the PO Details screen or the Actions menu. You can also click on Purchase Orders > Create Shipment Notice:
2 - Select ASN next to the PO you are creating the ASN for:
3 - Enter the ASN details:
4 - Edit the quantity you are confirming that is shipped. If there is a line item that you are not confirming, select the trash can icon to remove it form this notice. Select the pencil icon to add additional comments about your line item shipment:
5 - Select Submit ASN to generate the ASN. The ASN will then be routed to your customer's accounts payable system for confirmation.
6 - After submitting the ASN, you can check and print the ASN plus monitor the ASN status from the portal by going to Purchase Orders > My Shipments:
POSSIBLE ASN STATUS
7 - Look for the ASN you created. From the ASN line item, click Download PDF. You can then print the ASN and attach it to your shipment. The ASN will include all relevant information about your shipment, including a barcode for tracking purposes by your customer:
If you have more than one customer using the Taulia Portal and you need access to two or more accounts with the same login, you can combine your customers to one login.
In this article you will find main possible issues about two-factor authentication.
Learn how to turn on Cashflow™, a feature that enables you to automatically receive early payments after invoice approval by customers in exchange for a percentage.
You can manage your account users in the portal and provide different levels of access.
Branch permissions allow account admins to give access to specific data in the portal.
Use the email notification settings feature to manage your email notifications.