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Vodafone - Why does my invoice have a “Cleared” status?: 000009772

Article Number: 000009772

This is an offset value of your original open invoice. This typically means the invoice is not fully paid. Now you will be able to see more details on the invoices that are a result of a clearing through the Vodafone Credit Note Netting Solution. An invoice will be generated automatically with the same invoice number. Hover your mouse over the invoice status to see the information for all invoices and credit notes. If you open the invoice you will find all the details for the credit notes used for this offset value. Please see below for your reference:

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TAULIA SUCCESS GUIDE

New to Taulia? There’s a guide for that! Let us guide you so you can quickly get started.

TOP FREQUENTLY ASKED QUESTIONS

Q. How do I download a payment report?: 000003471

You can download an XML, PDF or CSV report of single and multiple payments. This report will also show what invoices are paid under a specific payment remittance.

Q. How do I change user roles?: 000003385

Please note that only account admins have the ability to manage users and change user roles.

Q. The payment I received is incorrect: 000003519

Information on who to contact if you have payment related questions.

Q. How do I acknowledge/confirm or dispute a purchase order?: 000003469

Confirming or Acknowledging a PO from your customer.

Q. What does each email notification setting mean?: 000007956

Definition of each email notification setting.

Q. My account is locked. How do I reset my password?: 000003590

Your account will lock if you enter your password incorrectly more than 5 times. You will need to reset your password in order to unlock your account.

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