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ULA - How do I contact the support team?: 000008578

Article Number: 000008578

IMPORTANT - if contacting Taulia Support, make sure you include in your request that you are a United Launch Alliance LLC supplier.

When to contact your ULA:

  • Questions about rejected/voided invoices 

  • Questions about invoice payment terms

  • Questions about invoice data/value

  • Questions about enrolling for mass invoicing 

  • Questions about incorrect PO data/value

  • Questions about canceling/editing a submitted invoice

  • Questions about how to enroll to use Taulia


ULA can be reached by sending an email to ap-taulia@ulalaunch.com


When to contact Taulia Support:

  • If you are not receiving your enrollment email

  • If the portal is not loading or having performance issues

  • Issues resetting your password

  • Issues managing users in your account

  • Other issues related to using Taulia
     

Taulia Support can be reached by visiting https://support.taulia.com/pkb_contact?b=&l=en_US

IMPORTANT - when contacting Taulia Support, make sure you include in your request that you are a United Launch Alliance LLC supplier.

 


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TAULIA SUCCESS GUIDE

New to Taulia? There’s a guide for that! Let us guide you so you can quickly get started.

TOP FREQUENTLY ASKED QUESTIONS

Q. How do I merge/combine my Taulia accounts into one?: 000003598

If you have more than one customer using the Taulia Portal and you need access to two or more accounts with the same login, you can combine your customers to one login.

Q. How do I add or deactivate users?: 000003731

You can manage your account users in the portal and provide different levels of access.

Q. What is eSend?: 000003594

eSend allows you to email your PDF invoices to your customer.

Q. How do I change user roles?: 000003385

Please note that only account admins have the ability to manage users and change user roles.

Q. How do I change my Taulia account's email address?: 000003383

You can update the email address that you use to access Taulia.

Q. How do I assign branches to our portal users?: 000008574

Branch permissions allow account admins to give access to specific data in the portal.

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