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Southern Company - What are the different invoice statuses?: 000006541

Article Number: 000006541

You can check the status of your invoice by doing the following:
 

1 - From the portal home page, go to My Invoices.

2 - Search for your invoice number.

3 - In the search results area, look under Status. This column will show the current status of your invoice:
 


 

Invoice statuses:

  • Early Payment Available - The invoice is approved for payment and it is eligible to be paid early.
  • Submitting - An invoice is in the submission process to your customer's accounting system.
  • In Process - The invoice is pending review in your customer's accounting system. Hover your mouse over the reason to see why your invoice is still In Process. If there is no reason, please contact your customer.
  • Approved - The invoice is ready for payment and is waiting to be paid based on the due date. In the meantime, an earlier payment may be requested.
  • Paid - The invoice has been paid, the payment reference is linked to the invoice.
  • Rejected - The customer rejected the invoice permanently and you need to resubmit the invoice. Contact your customer if you have questions.
  • Draft - The invoice has been created but IS NOT submitted.
  • Voided -  The invoice has been reversed or reprocessed. Contact your customer if you have questions.
  • Cleared - The invoice has been offset by a credit memo.

 
Some clients may share additional details with you while an invoice is In Process. Hover your mouse over the status to get additional information.

 

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