Taulia experience center
SUPPLIER SUPPORT SERVICES
Invoices are reviewed and approved by your customer; never Taulia. Use Taulia to track the status of your invoices.
No. The approval/rejection of invoices is owned by your customer.
An invoice can be rejected for many reasons. If there is no rejection reason provided, contact your customer.
Invoices submitted through Taulia are transmitted to your customer's accounting system in real-time. It helps speed up the approval process.
It means your customer is reviewing your invoice. Contact your customer if you have questions.
Your customer/buyer does. Taulia is a platform that electronically delivers POs to suppliers. If you have concerns regarding the details of the PO, contact your customer.
POs are created by your customer/buyer. Report the issue to them. If an update is made, the updated PO is pushed back to Taulia.
We highly recommend using Taulia when invited by your customer to simplify your business transactions.
Your company must be invited by your customer. If you there is an existing account, ask your Taulia account admin to invite you as a user.
Taulia is connected to your customer's accounting system. This allows your customer to deliver PO, invoice, or payment data between their system and Taulia. You can then see this information through your Taulia account.
Yes. We call this "merging". Merging accounts allow you to access all accounts using a one login.
You can only deactivate previously active user accounts.
We are a technology company dedicated to helping simplify business transactions and increase cash flow through an easy to use platform.
Taulia Support and the entire Technical Services team is dedicated in helping you succeed. To do that, we have policies in place to show our unwavering commitment to you. Take a moment to read through our support policies to learn more.
There are various business reasons why a supplier’s Early Payment rate group might have to be adjusted. When a supplier is moved from one rate group to another, the Taulia SAP Add-On will automatically transfer the updated discount rate for each eligible invoice to the Taulia Platform.
Please, perform the steps below:
1 - To validate that the updated rates are transferred successfully, execute transaction code /n/TAULIA/CONNECTOR in SAP.
2 - Execute the Connection Monitor for recent activity of the EP process. You will see a counter total for each invoice which is affected with a new rate. Highlight the row and click Display Documents to show which invoices received rate updates. Once all invoice rates have been updated, the EP process will stop sending data and the counter total will be blank.
Rate updates will be transferred with the capacity and frequency of your EP process interface. If you adjusted the rate group for many suppliers or there are a large volume of open invoices to be updated, this could take several hours to complete.
Why can’t I access this transaction in SAP?
You might not be authorized to execute the Connection Monitor transaction. Contact your
SAP security team or find someone else in your organization who has the authorization to monitor Taulia traffic.
If you have more than one customer using the Taulia Portal and you need access to two or more accounts with the same login, you can combine your customers to one login.
In this article you will find main possible issues about two-factor authentication.
Learn how to turn on Cashflow™, a feature that enables you to automatically receive early payments after invoice approval by customers in exchange for a percentage.
You can manage your account users in the portal and provide different levels of access.
Branch permissions allow account admins to give access to specific data in the portal.
Use the email notification settings feature to manage your email notifications.