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Technical Support Services

TAULIA SUCCESS GUIDE

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We are a technology company dedicated to helping simplify business transactions and increase cash flow through an easy to use platform.

The fine print

Taulia Support and the entire Technical Services team is dedicated in helping you succeed. To do that, we have policies in place to show our unwavering commitment to you. Take a moment to read through our support policies to learn more.

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Q. Why was my invoice rejected/voided?: 000003526

Article Number: 000003526

Please note that Taulia does not approve/reject invoices. This is a process that is owned by your customer. Your customer may leave a reason why your invoice is rejected, incomplete, or voided. If a rejection reason is provided, hover your mouse over the invoice status to see the sub-status. 

IMPORTANT - The sub-status or rejection reason you see is created by your customer. If you do not understand the invoice rejection reason/sub-status or have general questions regarding the rejection, please contact your customer.

1 - Hover your mouse over the status to see the sub status of the invoice. (if available)

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2 - Read the sub status of the invoice to see why your invoice was rejected or voided.

  • If the invoice status is Incomplete, read the reason why your invoice was not accepted and make the corrections before re-submitting the invoice.
  • Void/Rejected invoices cannot be re-submitted. Depending on the reason for the invoice being voided/rejected by your customer, you may need to create a new invoice.
     

3 - If you do not see a reason why your invoice is rejected/voided, please contact your customer.

  • If your customer has the messaging feature enabled, select the invoice number in question then select Send Message to contact your customer about the invoice.This will allow you to submit your inquiry about the invoice directly to your customer without sending an email or calling.
  • If this feature is not available, please contact your customer directly.



 


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TAULIA SUCCESS GUIDE

New to Taulia? There’s a guide for that! Let us guide you so you can quickly get started.

TOP FREQUENTLY ASKED QUESTIONS

Q. How do I add or deactivate users?: 000003731

You can manage your account users in the portal and provide different levels of access.

Q. How do I merge/combine my Taulia accounts into one?: 000003598

If you have more than one customer using the Taulia Portal and you need access to two or more accounts with the same login, you can combine your customers to one login.

Q. How do I change my Taulia account's email address?: 000003383

You can update the email address that you use to access Taulia.

Q. How do I change user roles?: 000003385

Please note that only account admins have the ability to manage users and change user roles.

Q. How do I enable/disable the auto-acceptance of Early Payments Offers? (Cashflow™): 000003181

Learn how to turn on Cashflow™, a feature that enables you to automatically receive early payments after invoice approval by customers in exchange for a percentage.

Q. How do I take a screenshot?: 000003353

Taking a desktop screenshot.

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