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Q. Why is my payment missing/not received?: 000008002

Article Number: 000008002

We understand that it can be frustrating if your payments are not received on time and in a timely manner. What is important to know is who to contact if you are in this situation so you can rectify the issue immediately. 

You should contact your customer if:

  • You are experiencing delays on your invoice payments after the payment term has passed.
  • The payment in question is related to a payment inquiry regarding an approved invoice. Your customer contact information is typically found in the Custom FAQ page of the supplier portal.
  • The invoice in question is not getting approved in a timely manner.
  • The payment in question is related to a normal (non-next day) early payment request for an invoice. Your customer contact information is typically found in the Custom FAQ page of the supplier portal.


You should contact Taulia if:

  • If the missing payment is related to a next day early payment request you made. This is usually through an SCF+ program. Please contact Taulia Support.

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TAULIA SUCCESS GUIDE

New to Taulia? There’s a guide for that! Let us guide you so you can quickly get started.

TOP FREQUENTLY ASKED QUESTIONS

Q. What is my vendor number?: 000003517

Your vendor information is accessible under My Details in the portal.

Q. Why was my invoice rejected/voided?: 000003526

Your customer may leave a reason why an invoice is rejected, incomplete, voided and or a reason for other available statuses. It may also show you what stage of approval your invoice is in.

Q. How do I add or deactivate users?: 000003731

You can manage your account users in the portal and provide different levels of access.

Two-factor authentication troubleshooting and possible issues.: 000009204

In this article you will find main possible issues about two-factor authentication.

Q. How do I assign branches to our portal users?: 000008574

Branch permissions allow account admins to give access to specific data in the portal.

Q. How do I contact my customer through the portal?: 000003470

Use the "Send Message" option to quickly contact your customer through the portal!

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