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Q. Why are some Taulia portal features not available in my account?: 000008582

Article Number: 000008582

Taulia is a SaaS (Software as a service) company that allows our customers to decide what platform features and capabilities they would like to offer their suppliers based on their business needs/requirements. This could mean that some features described in our support website may not be available in your specific customer account.

The Taulia support website (support.taulia.com) is a repository of all general features that our customers may offer their suppliers. This can include features related to:

  • Electronic invoicing

  • Getting paid early

  • Vendor master management

  • Purchase Order delivery

  • General portal features

  • + more!

Visit the Custom FAQ section of your account for specific information on doing business with your customer through Taulia.  If you see a feature described in the support site that is not available in your customer account, this likely means that the feature was not in scope when your customer implemented Taulia. If you have questions about why a feature is not being utilized by your customer in Taulia, please contact your customer directly. 


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TAULIA SUCCESS GUIDE

New to Taulia? There’s a guide for that! Let us guide you so you can quickly get started.

TOP FREQUENTLY ASKED QUESTIONS

Q. How do I create an invoice from a purchase order (eFlip)?: 000003324

Create an invoice against a PO through the portal.

Q. Where can I see early payment rates on invoices I have submitted for early payment?: 000003507

Invoice early payment details can be viewed directly from the invoice details section.

Q. How do I contact my customer through the portal?: 000003470

Use the "Send Message" option to quickly contact your customer through the portal!

Q. How do I contact support?: 000003357

Contact support if you are not able to find the help information you need.

Q. How do I create invoices using the Invoice Upload feature?: 000008597

Information on how to upload invoices through the supplier platform using the Invoice Upload feature.

Q. My invoice is showing 'In Process'. What does this mean?: 000008561

Information why your invoice is showing 'In Process'.

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