Loader

Taulia experience center

SUPPLIER SUPPORT SERVICES

What are suppliers currently asking Taulia?

TAULIA SUCCESS GUIDE

New to Taulia? There’s a guide for that! Let us guide you so you can quickly get started.

GET PAID EARLY

Finding capital for your business shouldn’t be complicated.Join the thousands of business who use Taulia to get paid early on their invoices.

I would like to:

What is Taulia

We are a technology company dedicated to helping simplify business transactions and increase cash flow through an easy to use platform.

Support Policies

Taulia Support and the entire Technical Services team is dedicated in helping you succeed. To do that, we have policies in place to show our unwavering commitment to you. Take a moment to read through our support policies to learn more.

We’re here when you need us.
Contact Support

Home /

Support Topic

Q. Why am I unable to create an invoice?: 000003605

Article Number: 000003605

The ability to create an invoice depends on the platform features your customer has enabled. There are two main reasons why you may not be able to create an invoice:

1 - Your customer does not offer electronic invoicing through Taulia.

  • If your customer does not offer electronic invoicing through Taulia, it typically means that you submit invoices to your customer like you do today. Taulia can then be used to track the status of your invoices or request early payment. Check the Custom FAQ section from your account homepage to confirm how Taulia is supposed to be used for your customer.
 

2 - You have a read-only user role.

  • If you know your customer offers electronic invoicing through Taulia but you are not able to create an invoice, it's possible that you have a read-only user role. Please contact your account admin to update your role if needed. For additional assistance regarding what you can do in your account, contact Taulia Support.
     

Was this article helpful?

   

TAULIA SUCCESS GUIDE

New to Taulia? There’s a guide for that! Let us guide you so you can quickly get started.

TOP FREQUENTLY ASKED QUESTIONS

Q. How do I add or update my bank account/information?: 000003497

Manage your bank information through the portal!

Q. How do I merge/combine my Taulia accounts into one?: 000003598

If you have more than one customer using the Taulia Portal and you need access to two or more accounts with the same login, you can combine your customers to one login.

Q. How do I create invoices using the Invoice Upload feature?: 000008597

Information on how to upload invoices through the supplier platform using the Invoice Upload feature.

AR Financing Receivables Invoice Upload: 000010700

Easily upload new invoices to Taulia for AR financing.

Q. How do I update my company/remit/shipment address?: 000003169

Information on how to update your address data.

Q. My purchase order is missing. Who should I contact?: 000003198

If you are not able to find a PO in the portal, please contact your customer.

Still can’t find what you’re looking for?

Still can’t find what you’re looking for?

Important Message
Got It