Taulia experience center
SUPPLIER SUPPORT SERVICES
Invoices are reviewed and approved by your customer; never Taulia. Use Taulia to track the status of your invoices.
No. The approval/rejection of invoices is owned by your customer.
An invoice can be rejected for many reasons. If there is no rejection reason provided, contact your customer.
Invoices submitted through Taulia are transmitted to your customer's accounting system in real-time. It helps speed up the approval process.
It means your customer is reviewing your invoice. Contact your customer if you have questions.
Your customer/buyer does. Taulia is a platform that electronically delivers POs to suppliers. If you have concerns regarding the details of the PO, contact your customer.
POs are created by your customer/buyer. Report the issue to them. If an update is made, the updated PO is pushed back to Taulia.
We highly recommend using Taulia when invited by your customer to simplify your business transactions.
Your company must be invited by your customer. If you there is an existing account, ask your Taulia account admin to invite you as a user.
Taulia is connected to your customer's accounting system. This allows your customer to deliver PO, invoice, or payment data between their system and Taulia. You can then see this information through your Taulia account.
Yes. We call this "merging". Merging accounts allow you to access all accounts using a one login.
You can only deactivate previously active user accounts.
We are a technology company dedicated to helping simplify business transactions and increase cash flow through an easy to use platform.
Taulia Support and the entire Technical Services team is dedicated in helping you succeed. To do that, we have policies in place to show our unwavering commitment to you. Take a moment to read through our support policies to learn more.
Invoices are paid based on the payments terms configured by your customer.
There are three main factors that determine how soon you'll receive your invoice payment:
You can check the payment terms of your invoice by doing the following:
1 - Log into your homepage.
2 - Go to My Invoices.
3 - Use the search feature to look for your invoice by Invoice Number, Purchase Order, Or Invoice Status.
4 - From the search results, select the invoice number in question.
5 - The invoice details screen will come up. From here, you can see the payment term of the invoice.
6 - One you know the payment term of the invoice, you can check the payment Due Date of the invoice by selecting the Detailed Status tab.
You can manage your account users in the portal and provide different levels of access.
Use the email notification settings feature to manage your email notifications.
Quickly learn about Taulia and how to use it!
Branch permissions allow account admins to give access to specific data in the portal.
Information on how to update your address data.
Please note that only account admins have the ability to manage users and change user roles.
Vanessa, Technical Services Manager