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Q. What are the different invoice statuses?: 000003618

Article Number: 000003618



Because Taulia is connected to your customer accounting system, you can see the real-time status of your invoices through your Taulia account. Your customer also controls the invoice status types they want their suppliers to see through Taulia. This means certain invoice statuses may not be applicable to certain customer accounts. It's also important to understand that the invoice payables process (approval, rejection, voiding, etc.) are owned by your customer's AP group, not Taulia.

Invoices submitted outside of Taulia are only available once your customer receives and enters the invoice information in their accounting system, and flag it for display in your Taulia account.



You can check the status of your invoice by doing the following:

1 - From the portal home page, go to My Invoices.

2 - Search for your invoice number.

3 - In the search results area, look under Status. This column will show the current status of your invoice:

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Possible Invoice Status
Please note that not all invoice statuses described below may be applicable/available for your customer.
For PO status definition, click here.

  • Approved - The invoice is ready for payment and is waiting to be paid based on the due date. In the meantime, an early payment may be requested.
  • Cleared - An offset value of your original open invoice. Typically means the invoice is not paid. Contact your customer if you have questions.
  • Draft - The invoice has been created but IS NOT submitted.
  • Early Payment Available - The invoice is approved for payment and it is eligible to be paid early.
  • In Process - The invoice is pending review in your customer's accounting system. Hover your mouse over the reason to see why your invoice is still In Process. If there is no reason, please contact your customer.
  • Incomplete - A correction needs to be made on the invoice. Hover your mouse over the Incomplete status and see the reason. You can fix the invoice by selecting Complete by selecting the gear icon. See My invoice is showing an Incomplete Status for additional information.
  • Paid - The invoice has been paid, the payment reference is linked to the invoice.
  • Pending Cancellation - Invoices that are requested for cancellation and pending to be canceled.
  • Pending ReviewThe invoice is received but requires additional information/correction before they are sent to the customer. The invoice can be edited and submitted directly in the portal at this stage. See Q. My invoice is showing a pending review status for additional information.
  • Rejected - The customer rejected the invoice permanently. Rejection reason is sometimes provided by your customer. See Q. Why was my invoice rejected/voided? for more information. You may need to create a new invoice once you understand why the original invoice was rejected. 
  • Submitting - An invoice is in the submission process to your customer's accounting system.
  • Unpaid - Available as an invoice search status. It shows a list of invoices that are not paid but has an "approved" or "in process" status. The invoice may have a status other than "paid".
  • Voided -  The invoice has been canceled by your customer. Contact your customer if you have questions.
  • Validation Pending - Invoice is in the process of being validated with the local tax authority. This is a temporary status.
  • Validation Failed - Invoice failed validation with the local tax authority. The invoice must be resubmitted.





 


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TOP FREQUENTLY ASKED QUESTIONS

Q. How do I merge/combine my Taulia accounts into one?: 000003598

If you have more than one customer using the Taulia Portal and you need access to two or more accounts with the same login, you can combine your customers to one login.

Q. How do I add or deactivate users?: 000003731

You can manage your account users in the portal and provide different levels of access.

Q. How do I update my tax identifiers in the portal?: 000003611

Managing your company tax ID numbers through the platform.

Q. How do I start/stop receiving email notifications?: 000003472

Use the email notification settings feature to manage your email notifications.

Q. How do I create an invoice from a purchase order (eFlip)?: 000003324

Create an invoice against a PO through the portal.

Q. How do I create a Non-PO invoice (eForm)?: 000003640

Non-PO Invoices are invoices that are billed to your customer without an associated purchase order. Not all customers allow non-po invoicing.

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