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Support Topic

Q. What does each email notification setting mean?: 000007956

Article Number: 000007956

Users can manage their email notification settings in order to receive important events from the portal. Your email notification settings can be managed in Settings > My Email Settings

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Below describes what each email notification means:

Some options may not be available. Setting availability depends on your customer.

  • New Purchase Order - Be notified when there is a new purchase order available.
  • Purchase Order Change - Be notified if your buyer makes a change to a purchase order.
  • Purchase Order Confirmation - Be notified if a purchase order needs confirmation.
  • New Message - Be notified when your customer sends you a message in the portal.
  • New Payment - Be notified of a new payment remittance.
  • Early Payment Available - Be notified if your invoice is available for early payment.
  • Early Payment Accepted - Be notified when your early payment request is been approved.
  • Early Payment Rejected - Be notified when your early payment request has been rejected.
  • Invoice Submission Failed - Be notified if your invoice submission fails. Please review the reason for the failure.
  • Invoice Rejected - Be notified if your invoice is rejected by your customer. Contact your customer if you have questions.
  • eSend Invoice Needs Attention - Be notified If your eSend submitted invoice fails submission. Please review the invoice.
  • eSend Invoice Accepted - Be notified when your eSend invoice is accepted.
  • eFile Document Submission Reports - Be notified when the eFile invoice submission report is ready. Please review the report.
  • Taulia Newsletter & Educational Content - Be notified of Taulia educational materials.

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TAULIA SUCCESS GUIDE

New to Taulia? There’s a guide for that! Let us guide you so you can quickly get started.

TOP FREQUENTLY ASKED QUESTIONS

Q. How do I create an invoice from a purchase order (eFlip)?: 000003324

Create an invoice against a PO through the portal.

Q. How do I merge/combine my Taulia accounts into one?: 000003598

If you have more than one customer using the Taulia Portal and you need access to two or more accounts with the same login, you can combine your customers to one login.

Q. How do I add or deactivate users?: 000003731

You can manage your account users in the portal and provide different levels of access.

Q. I am new to Taulia. What should I do first?: 000008036

Quickly learn about Taulia and how to use it!

Q. How do I add or update my bank account/information?: 000003497

Manage your bank information through the portal!

Q. How do I access or switch customer accounts?: 000003466

Many portal users use Taulia for different customers. Because of this, accounts are typically merged to provide easy access for multiple customers using one email account in Taulia.

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Important Message

Support Update 05/26/2020

12:07 PM - PST

The Taulia Business Exchange Platform is experiencing an unexpected issue. It has been reported that vendors are unable to upload invoice attachments when submitting their invoices. They receive ''an error has occurred'' error message in our NA1 and EU1 platforms. We have noticed, that the issue occurs in Google Chrome and Mozilla Firefox. If you face the issue, please switch to Internet Explorer and try again.

We are working quickly to resolve the issue. Thank you for your patience.
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