Loader

Taulia experience center

SUPPLIER SUPPORT SERVICES

What are suppliers currently asking Taulia?

TAULIA SUCCESS GUIDE

New to Taulia? There’s a guide for that! Let us guide you so you can quickly get started.

GET PAID EARLY

Finding capital for your business shouldn’t be complicated.Join the thousands of business who use Taulia to get paid early on their invoices.

I would like to:

What is Taulia

We are a technology company dedicated to helping simplify business transactions and increase cash flow through an easy to use platform.

Support Policies

Taulia Support and the entire Technical Services team is dedicated in helping you succeed. To do that, we have policies in place to show our unwavering commitment to you. Take a moment to read through our support policies to learn more.

We’re here when you need us.
Contact Support

Home /

Support Topic

Q. The payment I received is incorrect: 000003519

Article Number: 000003519

If you have payment questions, the company you contact regarding a payment you received (via ETF, wire transfer, ACH, etc.) depends on who released the payment for your invoice:

  • CONTACT YOUR CUSTOMER if the payment you received is showing that it was paid by your customer. This is the correct process for the majority of payment related questions, or if you accepted an early payment offer and selected a specific date on when you want your invoice to be paid.
  • CONTACT TAULIA SUPPORT if the payment you received is partly showing paid by "Taulia" or a 3rd party processor. The only time Taulia is involved in invoice payment is if you requested early payment for the next business date. If your payment is not showing made by "Taulia" or is not related to a next-day early payment, contact your customer.
     

 


Was this article helpful?

   

TAULIA SUCCESS GUIDE

New to Taulia? There’s a guide for that! Let us guide you so you can quickly get started.

TOP FREQUENTLY ASKED QUESTIONS

Q. How do I start/stop receiving email notifications?: 000003472

Use the email notification settings feature to manage your email notifications.

Q. How do I download a payment report?: 000003471

You can download an XML, PDF or CSV report of single and multiple payments. This report will also show what invoices are paid under a specific payment remittance.

Q. How do I search for my payments?: 000003320

Search for your invoice remittance details.

Q. What is company-wide two-factor authentication and how to enable/disable CW2FA?: 000009203

Learn how to turn on company-wide two-factor authentication, a feature that enables you to add an extra layer of security to your whole Taulia account.

Q. How do I merge/combine my Taulia accounts into one?: 000003598

If you have more than one customer using the Taulia Portal and you need access to two or more accounts with the same login, you can combine your customers to one login.

Q. How do I change user roles?: 000003385

Please note that only account admins have the ability to manage users and change user roles.

Still can’t find what you’re looking for?

Still can’t find what you’re looking for?

Important Message
Got It