Taulia experience center
SUPPLIER SUPPORT SERVICES
Invoices are reviewed and approved by your customer; never Taulia. Use Taulia to track the status of your invoices.
No. The approval/rejection of invoices is owned by your customer.
An invoice can be rejected for many reasons. If there is no rejection reason provided, contact your customer.
Invoices submitted through Taulia are transmitted to your customer's accounting system in real-time. It helps speed up the approval process.
It means your customer is reviewing your invoice. Contact your customer if you have questions.
Your customer/buyer does. Taulia is a platform that electronically delivers POs to suppliers. If you have concerns regarding the details of the PO, contact your customer.
POs are created by your customer/buyer. Report the issue to them. If an update is made, the updated PO is pushed back to Taulia.
We highly recommend using Taulia when invited by your customer to simplify your business transactions.
Your company must be invited by your customer. If you there is an existing account, ask your Taulia account admin to invite you as a user.
Taulia is connected to your customer's accounting system. This allows your customer to deliver PO, invoice, or payment data between their system and Taulia. You can then see this information through your Taulia account.
Yes. We call this "merging". Merging accounts allow you to access all accounts using a one login.
You can only deactivate previously active user accounts.
We are a technology company dedicated to helping simplify business transactions and increase cash flow through an easy to use platform.
Taulia Support and the entire Technical Services team is dedicated in helping you succeed. To do that, we have policies in place to show our unwavering commitment to you. Take a moment to read through our support policies to learn more.
Note - This feature may not be available in your portal.
For invoices submitted via eSend (PDF invoicing via email) or the Invoice Upload feature in the platform, there might situations that submitted invoices cannot be processed. Invoices with a Pending Review status usually means your invoice did not meet specific requirements by your customer. The good news is that invoices in this status can easily be re-submitted after making necessary corrections.
If your invoice is in Pending Review status, please do the following:
1 - From the My Invoices section, search for invoices with a Pending Review status.
2 - Once you find your invoice, select the gear icon under the Actions column. Select Edit Invoice.
3 - Please see the reason (highlighted in red) why your invoice was not accepted. After the issue rectified, please re-submit the invoice.
You can manage your account users in the portal and provide different levels of access.
If you have more than one customer using the Taulia Portal and you need access to two or more accounts with the same login, you can combine your customers to one login.
Manage your bank information through the portal!
Your account will lock if you enter your password incorrectly more than 5 times. You will need to reset your password in order to unlock your account.
Information on how to update your address data.
Create an invoice against a PO through the portal.
Vanessa, Technical Services Manager