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SUPPLIER SUPPORT SERVICES

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Q. My invoice is showing a pending review status.: 000007549

Article Number: 000007549

Note - This feature may not be available in your portal.

For invoices submitted via eSend (PDF invoicing via email) or the Invoice Upload feature in the platform, there might be situations in which submitted invoices cannot be processed. Invoices with a Pending Review status usually mean your invoice did not meet the specific requirements of your customer. The good news is that invoices in this status can easily be re-submitted after making necessary corrections.


If your invoice is in Pending Review status, please do the following:


1 - From the My Invoices section, search for invoices with a Pending Review status.

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2 - Once you find your invoice, select the gear icon under the Actions column. Select Edit Invoice.

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3 - Please see the reason (highlighted in red) why your invoice was not accepted. After the issue is rectified, please re-submit the invoice.


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TAULIA SUCCESS GUIDE

New to Taulia? There’s a guide for that! Let us guide you so you can quickly get started.

TOP FREQUENTLY ASKED QUESTIONS

Q. How do I create an invoice from a purchase order (eFlip)?: 000003324

Create an invoice against a PO through the portal.

Q. Where can I see early payment rates on invoices I have submitted for early payment?: 000003507

Invoice early payment details can be viewed directly from the invoice details section.

Q. How do I contact my customer through the portal?: 000003470

Use the "Send Message" option to quickly contact your customer through the portal!

Q. How do I contact support?: 000003357

Contact support if you are not able to find the help information you need.

Q. How do I create invoices using the Invoice Upload feature?: 000008597

Information on how to upload invoices through the supplier platform using the Invoice Upload feature.

Q. My invoice is showing 'In Process'. What does this mean?: 000008561

Information why your invoice is showing 'In Process'.

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