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Technical Support Services

TAULIA SUCCESS GUIDE

New to Taulia? There’s a guide for that! Let us guide you so you can quickly get started.

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We are a technology company dedicated to helping simplify business transactions and increase cash flow through an easy to use platform.

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Q. My account is locked. How do I reset my password?: 000003590

Article Number: 000003590

Your account will lock if you enter your password incorrectly more than 5 times. You will need to reset your password in order to unlock your account.

IMPORTANT

  • Make sure that the email address you are using is valid/enrolled to use Taulia. If not, the password reset option will not work. If you are using a shared email address, reach out the person that has access to the email inbox to check the password reset email.

  • Check and confirm that you are in the correct platform for the customer you are trying to access. Your login credentials and password reset request will not work if you are in the wrong platform. The two platforms are:

    • European Platform - login.eu.taulia.com

    • North American Platform - login.taulia.com

 

1 - From the login page, click Forgot Password:

User-added image

2 - Enter your Account Email Address and match the green captcha text (case sensitive):

User-added image

  • For security purposes, the portal will not let you know if the email address is valid or invalid. Make sure that you are using the same email address registered for the portal.

  • Be sure to match the green captcha security characters. This security feature prevents automated hacks from getting into your account. 

 
3 - If successful, you will receive the password reset email in the email address that you provided. Follow the instructions in the email to complete your password reset. Check I tried to reset my password but I am not receiving the password reset email if you are not receiving the password reset email.

If you continue to have issues accessing your account, c
lick here to contact Taulia Support.


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TAULIA SUCCESS GUIDE

New to Taulia? There’s a guide for that! Let us guide you so you can quickly get started.

TOP FREQUENTLY ASKED QUESTIONS

Q. How do I merge/combine my Taulia accounts into one?: 000003598

If you have more than one customer using the Taulia Portal and you need access to two or more accounts with the same login, you can combine your customers to one login.

Q. How do I add or deactivate users?: 000003731

You can manage your account users in the portal and provide different levels of access.

Q. My account is locked. How do I reset my password?: 000003590

Your account will lock if you enter your password incorrectly more than 5 times. You will need to reset your password in order to unlock your account.

Q. How do I remove line items from a PO that I currently do not want to invoice?: 000003609

Remove PO line items you are not invoicing. These line items will remain available for invoicing at a later time.

Q. How do I manage my invoice compliance details?: 000003624

Some European suppliers require to have the compliance saved prior to invoice submission.

Q. How do I create an invoice from a purchase order (eFlip)?: 000003324

Create an invoice against a PO through the portal.

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Important Message

NA1 Platform Access 03/18/2019

If you are seeing errors or slowness while using the Taulia NA1 platform (login.taulia.com), please restart your browser then try again. We are aware of the situation and our engineers are working on restoring normal functionality.

Get notified 02/28/2019

Be sure to get notified if we experience unexpected issues that prevents you from accessing Taulia. You can also be notified of database maintenance schedules as they become available.

Please visit status.taulia.com to subscribe to our notification system.
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