Taulia experience center
SUPPLIER SUPPORT SERVICES
SUPPLIER SUPPORT SERVICES
New to Taulia? There’s a guide for that! Let us guide you so you can quickly get started.
Finding capital for your business shouldn’t be complicated.Join the thousands of business who use Taulia to get paid early on their invoices.
We are a technology company dedicated to helping simplify business transactions and increase cash flow through an easy to use platform.
Taulia Support and the entire Technical Services team is dedicated in helping you succeed. To do that, we have policies in place to show our unwavering commitment to you. Take a moment to read through our support policies to learn more.
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Please follow the steps below:
1 - Click the help icon in the upper-right corner of the application.
2 - Click "Support" at the top of the help menu.
3 - Click the "Contact us" tab.
4 - Enter a brief description of your question or issue in the "Start here to find your answer" field.
5 - Click the search icon.
After searching, click on a topic based on our recommendations or a button about your question or issue under the Choose from the options below to continue section to learn more and get help. If you still need assistance after reviewing the steps provided:
1 - In the options provided for What do you need help with? Click Something else at the bottom.
2 - A bar at the bottom of the screen will appear. Can't find what you're looking for? Click "Create a Case" on the right.
3 - Fill out the form with as much detail as possible.
4 - Click "One last step" in the bottom-right.
5 - Select your contact method and click "Submit".
If you don't see a Can't find what you're looking for? Contact us button, the question or issue you are searching for may require you to click through other options to ensure we can support your request.
The above steps are for the situation when you are able to login. In case you are not able to login, please follow the steps below.
1 - Access the SAP Business Network login page or SAP Ariba Sourcing (Proposals and Questionnaires) login page, depending on the issue you are experiencing.
2 - Repeat steps 1 to 3 mentioned at the beginning of the Resolution section.
3 - In the section If you're unable to sign in, tell us what you need help with, you will find the tabs: Registration Help, Sign in help, Account help, Invoicing help, Privacy request, Update integration certificate.
4 - Select one and click on a button about your question/ issue under Choose from the options below to continue section to learn more and get help.
If you still need assistance after reviewing the steps provided, please select "Sign in help" from step 3, then select "I am experiencing a different issue." The Create a Case option will appear at the bottom of the page.
For questions regarding when you should contact your customer, see Do I contact Ariba or my customer when I have a question or issue?.
New to Taulia? There’s a guide for that! Let us guide you so you can quickly get started.
There are multiple ways to successfully log into the platform.
Contact support if you are not able to find the help information you need.
You can download an XML, PDF or CSV report of single and multiple payments. This report will also show what invoices are paid under a specific payment remittance.
Country specific tax information requirements when creating an invoice.
If you have more than one customer using the Taulia Portal and you need access to two or more accounts with the same login, you can combine your customers to one login.
Learn how to turn on company-wide two-factor authentication, a feature that enables you to add an extra layer of security to your whole Taulia account.
