Loader

Taulia experience center

SUPPLIER SUPPORT SERVICES

What are suppliers currently asking Taulia?

TAULIA SUCCESS GUIDE

New to Taulia? There’s a guide for that! Let us guide you so you can quickly get started.

GET PAID EARLY

Finding capital for your business shouldn’t be complicated.Join the thousands of business who use Taulia to get paid early on their invoices.

I would like to:

What is Taulia

We are a technology company dedicated to helping simplify business transactions and increase cash flow through an easy to use platform.

Support Policies

Taulia Support and the entire Technical Services team is dedicated in helping you succeed. To do that, we have policies in place to show our unwavering commitment to you. Take a moment to read through our support policies to learn more.

We’re here when you need us.
Contact Support

Home /

Support Topic

Q. I am not receiving email notifications.: 000003464

Article Number: 000003464

If you suddenly stopped receiving email notifications from Taulia,  there are a couple of things you can check to restore the delivery of your email notifications.

  • Please note that Taulia can only send email notifications to registered/enrolled users. If needed, your account admin can add you as a user here. Once added as a user, you can start receiving email notifications from Taulia.


Please do the following if you are not receiving email notifications from the portal:

1 - From your portal homepage, select User Action Menu > Notifications.

2 - If the notification toggle is blue, it means the notification is enabled.

User-added image

3 - Check your email spam box to ensure the emails are not being labeled as spam.

4 - Make sure that you have the following domains whitelisted. This will prevent emails from Taulia from being blocked. Please work with your IT department if needed:


Taulia's domain 'taulia.com'
Your customer's domain. e.g., "XXXXXX.com" (X = customer name)


5 - If you are still not receiving your email notifications, please contact Taulia Support


Was this article helpful?

   

TAULIA SUCCESS GUIDE

New to Taulia? There’s a guide for that! Let us guide you so you can quickly get started.

TOP FREQUENTLY ASKED QUESTIONS

Q. How do I add or update my bank account/information?: 000003497

Manage your bank information through the portal!

Q. How do I merge/combine my Taulia accounts into one?: 000003598

If you have more than one customer using the Taulia Portal and you need access to two or more accounts with the same login, you can combine your customers to one login.

AR Financing Receivables Invoice Upload: 000010700

Easily upload new invoices to Taulia for AR financing.

Q. How do I update my company/remit/shipment address?: 000003169

Information on how to update your address data.

Two-factor authentication troubleshooting and possible issues.: 000009204

In this article you will find main possible issues about two-factor authentication.

Q. How do I manage my invoice compliance details?: 000003624

Some European suppliers require to have the compliance saved prior to invoice submission.

Still can’t find what you’re looking for?

Still can’t find what you’re looking for?

Important Message
Got It