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SUPPLIER SUPPORT SERVICES

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Q. I am missing remittance details for the payment received.: 000003553

Article Number: 000003553

If you are missing your payment remittance details, who you contact first for assistance depends on where the payment came from.

You should contact Taulia if:

  • The payment in question is paid by or partly showing paid by "Taulia" or a 3rd party processor. Click here to contact Taulia Support.

You should contact your customer if:

  • The payment in question is showing paid by your customer. Your customer contact information is typically found in the Custom FAQ page of the supplier portal.

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TAULIA SUCCESS GUIDE

New to Taulia? There’s a guide for that! Let us guide you so you can quickly get started.

TOP FREQUENTLY ASKED QUESTIONS

Q. How do I add or update my bank account/information?: 000003497

Manage your bank information through the portal!

Q. How do I merge/combine my Taulia accounts into one?: 000003598

If you have more than one customer using the Taulia Portal and you need access to two or more accounts with the same login, you can combine your customers to one login.

AR Financing Receivables Invoice Upload: 000010700

Easily upload new invoices to Taulia for AR financing.

Two-factor authentication troubleshooting and possible issues.: 000009204

In this article you will find main possible issues about two-factor authentication.

Q. How do I manage my invoice compliance details?: 000003624

Some European suppliers require to have the compliance saved prior to invoice submission.

Q. How do I change the language of the Taulia platform?: 000007733

The Taulia platform supports over 18 languages and growing!

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