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Q. How long does it take to receive payment?: 000003541

Article Number: 000003541

In general, the amount of time it takes to receive your payment after your invoice changes to a "paid" depends on your payment method and financial institution. If your invoice is showing "In Process" for a significant amount of time, you should contact your customer to see why it's taking time to approve your invoice.

There are a couple of other factors to consider when trying to understand when your payment will be released and when you may actually receive the payment:




The original due date of the invoice

If the status of the invoice is showing "Approved" and the invoice due date has passed, please contact your customer to confirm when the payment will be released. Some customers also have multiple payments days per week. Some only have 1 or 2 payment days per month. Because Taulia does not pay invoices, you will need to confirm the payment status with your customer.

If the status is showing "In Process" but has not passed the due date, please allow your customer the time to review and approve the invoice.


When the invoice status changed to "Paid"

If the invoice is showing a "Paid" status, there should also be a payment remittance number associated with the paid invoice. Please check the payment date of the invoice. The amount it time it takes to receive payment also depends on your financial institution or the payment method. Please contact your customer if you have questions.


If it's related to an early payment request

If you accepted an early payment offer for an invoice, the date you selected is when the payment will be released. If you request early payment upon invoice submission, the payment will be released on the same day the invoice is approved and if the early payment request is also accepted. The amount of time it takes to receive payment also depends on your financial institution or the payment method. Please contact your customer if you have questions.


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TAULIA SUCCESS GUIDE

New to Taulia? There’s a guide for that! Let us guide you so you can quickly get started.

TOP FREQUENTLY ASKED QUESTIONS

Q. How do I add or deactivate users?: 000003731

You can manage your account users in the portal and provide different levels of access.

Q. How do I assign branches to our portal users?: 000008574

Branch permissions allow account admins to give access to specific data in the portal.

Q. How do I merge/combine my Taulia accounts into one?: 000003598

If you have more than one customer using the Taulia Portal and you need access to two or more accounts with the same login, you can combine your customers to one login.

Q. My account is locked. How do I reset my password?: 000003590

Your account will lock if you enter your password incorrectly more than 5 times. You will need to reset your password in order to unlock your account.

Q. How do I add or update my bank account/information?: 000003497

Manage your bank information through the portal!

Q. How do I change my Taulia account's email address?: 000003383

You can update the email address that you use to access Taulia.

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