Taulia experience center
SUPPLIER SUPPORT SERVICES
SUPPLIER SUPPORT SERVICES
New to Taulia? There’s a guide for that! Let us guide you so you can quickly get started.
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In general, the amount of time it takes to receive your payment after your invoice changes to a "paid" depends on your payment method and financial institution. If your invoice is showing "In Process" for a significant amount of time, you should contact your customer to see why it's taking time to approve your invoice.
There are a couple of other factors to consider when trying to understand when your payment will be released and when you may actually receive the payment:
The original due date of the invoice
If the status of the invoice is showing "Approved" and the invoice due date has passed, please contact your customer to confirm when the payment will be released. Some customers also have multiple payments days per week. Some only have 1 or 2 payment days per month. Because Taulia does not pay invoices, you will need to confirm the payment status with your customer.
If the status is showing "In Process" but has not passed the due date, please allow your customer the time to review and approve the invoice.
When the invoice status changed to "Paid"
If the invoice is showing a "Paid" status, there should also be a payment remittance number associated with the paid invoice. Please check the payment date of the invoice. The amount it time it takes to receive payment also depends on your financial institution or the payment method. Please contact your customer if you have questions.
If it's related to an early payment request
If you accepted an early payment offer for an invoice, the date you selected is when the payment will be released. If you request early payment upon invoice submission, the payment will be released on the same day the invoice is approved and if the early payment request is also accepted. The amount of time it takes to receive payment also depends on your financial institution or the payment method. Please contact your customer if you have questions.
New to Taulia? There’s a guide for that! Let us guide you so you can quickly get started.
Learn how to turn on two-factor authentication, a feature that enables you to add an extra layer of security to your Taulia account.
Create an invoice against a PO through the portal.
Invoices with a pending review status requires additional action.
Defines the different invoice statuses available for an invoice.
Some European suppliers require to have the compliance saved prior to invoice submission.
Branch permissions allow account admins to give access to specific data in the portal.
