Technical Support Services


New to Taulia? There’s a guide for that! Let us guide you so you can quickly get started.


Finding capital for your business shouldn’t be complicated.Join the thousands of business who use Taulia to get paid early on their invoices.

I would like to:

What is Taulia

We are a technology company dedicated to helping simplify business transactions and increase cash flow through an easy to use platform.

The fine print

Taulia Support and the entire Technical Services team is dedicated in helping you succeed. To do that, we have policies in place to show our unwavering commitment to you. Take a moment to read through our support policies to learn more.

Home /

Support Topic

Q. How do I update my company/remit/shipment address?: 000003169

Article Number: 000003169

Note - This feature may not be available in your portal. 

Taulia makes it easy to view and manage your company information from your customer's accounting system. Updates made through the platform are sent to your customer for review and approval. Taulia does not change/manage your company information. The platform only relays information available in your customer's accounting system. Some customers also allow their suppliers to add and update their Address Data, Remit-to Address, Ship-from Address or Ship-To Address through the Tauia platform.

To add/update your address information in the portal, follow the steps below:

1 - From the homepage, go to My Details > Address (if you have more than one vendor account you will need to choose which account you want to view).

User-added image

Important - If you see Apply Change, this means your customer updated your company information in their system. You will need to select Apply Change to show the updated data in the platform. If the information applied is incorrect, just select Update to correct the information. If you complete the update but the old company information is pushed back to the platform, contact your customer directly. 

2 - You can choose to add: Address Data, Remit-to Address, Ship-from Address or Ship-To Address. If you just need to update the current address on file, select Change Address.

  • Remit-to address is used to manage different remit-to addresses if you have more than one. This can then be used from the invoicing screen
  • Ship-from and ship-to address is used to manage multiple shipment addresses.This can then be used from the invoicing screen.

User-added image

3 - Update the information that you need in the prompt.

4 - Click Next: Upload required documents.

5 - If updating your company name or address, click Attach File and add supporting documents such as letterhead or other documents that reflect the new company name or address. (which must be in PDF Format)

  • Company letterhead with updated address
  • Signed authorization form with the updated address

6 - Click Review and Save.

7 - Click Complete and Save.

Additional FAQs

How does Taulia receive and handle my company information?

The company information (address, company name, etc.) you see in Taulia comes directly from your customer's accounting system. Taulia is a data vehicle that relay this information to the platform that then allow you to see the company information your customer has for your company. Some customers also allow their suppliers to edit their company name and address through Taulia. The changes are then sent directly to your customer for review and approval.

I changed my company address in Taulia but an old one keeps appearing. What should I do?

Because Taulia only relay information from your customer, if you keep seeing your customer apply an old address back to the platform, you must contact your customer directly to confirm your address in their system.

How do manage ship-to addresses?

When creating an invoice through Taulia, some customers require that you select a ship-to address. You don't have to manually enter the ship-to address every time .You can manage a list of ship-to addresses in the Address configuration page.

Was this article helpful?



New to Taulia? There’s a guide for that! Let us guide you so you can quickly get started.


Q. How do I merge/combine my Taulia accounts into one?: 000003598

If you have more than one customer using the Taulia Portal and you need access to two or more accounts with the same login, you can combine your customers to one login.

Q. How do I add or deactivate users?: 000003731

You can manage your account users in the portal and provide different levels of access.

Q. My account is locked. How do I reset my password?: 000003590

Your account will lock if you enter your password incorrectly more than 5 times. You will need to reset your password in order to unlock your account.

Q. How do I remove line items from a PO that I currently do not want to invoice?: 000003609

Remove PO line items you are not invoicing. These line items will remain available for invoicing at a later time.

Q. How do I manage my invoice compliance details?: 000003624

Some European suppliers require to have the compliance saved prior to invoice submission.

Q. How do I create an invoice from a purchase order (eFlip)?: 000003324

Create an invoice against a PO through the portal.

Still can’t find what you’re looking for?

Still can’t find what you’re looking for?

“Lorem ipsum dolor sit amet, consectetur adipiscing elit.
Sed et ligula non.”

Vanessa, Technical Services Manager

Important Message

NA1 Platform Access 03/18/2019

If you are seeing errors or slowness while using the Taulia NA1 platform (login.taulia.com), please restart your browser then try again. We are aware of the situation and our engineers are working on restoring normal functionality.

Get notified 02/28/2019

Be sure to get notified if we experience unexpected issues that prevents you from accessing Taulia. You can also be notified of database maintenance schedules as they become available.

Please visit status.taulia.com to subscribe to our notification system.
Got It