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SUPPLIER SUPPORT SERVICES

What are suppliers currently asking Taulia?

TAULIA SUCCESS GUIDE

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What is Taulia

We are a technology company dedicated to helping simplify business transactions and increase cash flow through an easy to use platform.

The fine print

Taulia Support and the entire Technical Services team is dedicated in helping you succeed. To do that, we have policies in place to show our unwavering commitment to you. Take a moment to read through our support policies to learn more.

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Support Topic

Q. How do I login to the Supplier Platform?: 000003322

Article Number: 000003322

In order to log into Taulia, you must first be invited by your customer to complete the enrollment process. If you have not received an invitation, please contact your customer. If your company has a customer account in Taulia that you need access to, please contact your Taulia account administrator to gain access to your customer account.

Select an option based on your situation:


To complete enrollment:

1 - Taulia has two main platforms: EU1 and NA1. The platform where you activate and access your account depends on which platform your customer is located in. Go to activate.na1prd.taulia.com for the NA1 platform or activate.eu1prd.taulia.com for the EU1 platform.

  • For a quicker enrollment process, use the email invitation to complete your enrollment.


2 - Enter your Unique Code from your invitation email.

3 - Click Continue.

4 - Complete your company information then follow the log in instructions. If you are having issues with your enrollment token, please contact Taulia Support.



If you have completed enrollment and you are logging in for the first time:


Note - It is best practice to not check "Remember Me" or have your browser save your password. 

1 - Go to login.taulia.com for the NA1 platform or login.eu.taulia.com for the EU1 platform.

2 - Enter your registered email and password.

3 - Click Login.


If you have forgotten your password:

Note - You cannot reset your password if you have not completed your enrollment.

1 - Go to login.taulia.com for the NA1 platform or login.eu.taulia.com for the EU1 platform. You must make sure that you are in the correct platform location for the customer you are trying to access for the password reset to work.

2 - Click Forgot Password?

3 - Enter your registered Email Address.

4 - Match the characters in the CAPTCHA security box. (to prevent spam)

5 - Click Request Password Reset and a new password will be sent to your registered email. If you are not receiving the email to complete your password reset request, see 
Q. I tried to reset my password but I am not receiving the password reset email for more information.

 

 


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TAULIA SUCCESS GUIDE

New to Taulia? There’s a guide for that! Let us guide you so you can quickly get started.

TOP FREQUENTLY ASKED QUESTIONS

Q. How do I merge/combine my Taulia accounts into one?: 000003598

If you have more than one customer using the Taulia Portal and you need access to two or more accounts with the same login, you can combine your customers to one login.

Q. How do I add or deactivate users?: 000003731

You can manage your account users in the portal and provide different levels of access.

Q. How do I update my tax identifiers in the portal?: 000003611

Managing your company tax ID numbers through the platform.

Q. How do I start/stop receiving email notifications?: 000003472

Use the email notification settings feature to manage your email notifications.

Q. How do I create an invoice from a purchase order (eFlip)?: 000003324

Create an invoice against a PO through the portal.

Q. How do I create a Non-PO invoice (eForm)?: 000003640

Non-PO Invoices are invoices that are billed to your customer without an associated purchase order. Not all customers allow non-po invoicing.

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