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SUPPLIER SUPPORT SERVICES

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Q. How do I enable Virtual Cards as a payment method for my suppliers?: 000010721

Article Number: 000010721

The Virtual Card Program functionality provided through the Taulia portal is disabled by default. Customers must initiate a Taulia-enabled Virtual Card program through their CSM contact. 

Please find below instructions on how to configure suppliers to receive payment through Virtual Cards:

1 - Log onto the Home page of the portal.

2 - Go to the Suppliers menu and select Supplier Center.

VC_1.png 

3 - Please select the supplier/s that will use Virtual Cards as a payment method and click on the Edit Card Program button.

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4 - Select the service provider from the drop-down menu and hit the Save button. 

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5 - You can see that the supplier has been assigned to the Card Program and that the supplier needs attention to complete the setup. Please click on the supplier name from the list.

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6 - Please click on the three dots beside the “Missing Card Delivery Email” warning in the Program table.

VC_5.png 

7 - Buyer enters the supplier’s requested Card Delivery Email address and click on the Save button.

VC_6.png 

8 - Now all approved invoices that reach maturity will now be paid via card and updated accordingly in the ERP after card issuance.


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TAULIA SUCCESS GUIDE

New to Taulia? There’s a guide for that! Let us guide you so you can quickly get started.

TOP FREQUENTLY ASKED QUESTIONS

Q. What is my vendor number?: 000003517

Your vendor information is accessible under My Details in the portal.

Q. How do I update my company/remit/shipment address?: 000003169

Information on how to update your address data.

Q. How do I merge/combine my Taulia accounts into one?: 000003598

If you have more than one customer using the Taulia Portal and you need access to two or more accounts with the same login, you can combine your customers to one login.

Q. How do I change my Taulia account's email address?: 000003383

You can update the email address that you use to access Taulia.

Q. I am getting the error "There was a problem recording your acceptance of our Terms and Conditions": 000006480

The error "There was a problem recording your acceptance of our Terms and Conditions" may come up when accepting the T&C for the first time.

Q. How do I contact my customer through the portal?: 000003470

Use the "Send Message" option to quickly contact your customer through the portal!

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