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Q. How do I cancel an invoice?: 000006034

Article Number: 000006034

Note - This feature may not be available in your portal.

In general, invoices submitted through the Taulia platform cannot be canceled after submission. This is due to the real-time transmission of invoices electronically submitted to your customer from the Taulia platform.

Please contact your customer directly if you need to cancel an invoice you submitted. Invoices can only be deleted if they are in draft status.

For customers that allow their suppliers to cancel an invoice they submitted through the platform, you will see the Request Cancellation option when viewing the invoice. If you see the Request Cancellation option but it's grayed out, it means your current user role does not allow you to make changes to invoices.

  • Invoices can only be canceled if the status is "In Process"


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For all other cancellation questions, please contact your customer.


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TAULIA SUCCESS GUIDE

New to Taulia? There’s a guide for that! Let us guide you so you can quickly get started.

TOP FREQUENTLY ASKED QUESTIONS

Q. How do I add or deactivate users?: 000003731

You can manage your account users in the portal and provide different levels of access.

Q. How do I start/stop receiving email notifications?: 000003472

Use the email notification settings feature to manage your email notifications.

Q. I am new to Taulia. What should I do first?: 000008036

Quickly learn about Taulia and how to use it!

Q. How do I assign branches to our portal users?: 000008574

Branch permissions allow account admins to give access to specific data in the portal.

Q. How do I update my company/remit/shipment address?: 000003169

Information on how to update your address data.

Q. How do I change user roles?: 000003385

Please note that only account admins have the ability to manage users and change user roles.

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