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Q. How do I cancel an invoice?: 000006034

Article Number: 000006034

Note - This feature may not be available in your portal.

In general, invoices submitted through the Taulia platform cannot be canceled after submission. This is due to the real-time transmission of invoices electronically submitted to your customer from the Taulia platform.

Please contact your customer directly if you need to cancel an invoice you submitted. Invoices can only be deleted if they are in draft status.

For customers that allow their suppliers to cancel an invoice they submitted through the platform, you will see the Request Cancellation option when viewing the invoice. If you see the Request Cancellation option but it's grayed out, it means your current user role does not allow you to make changes to invoices.

  • Invoices can only be canceled if the status is "In Process"


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For all other cancellation questions, please contact your customer.


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TAULIA SUCCESS GUIDE

New to Taulia? There’s a guide for that! Let us guide you so you can quickly get started.

TOP FREQUENTLY ASKED QUESTIONS

Q. What is my vendor number?: 000003517

Your vendor information is accessible under My Details in the portal.

Q. How do I update my company/remit/shipment address?: 000003169

Information on how to update your address data.

Q. How do I merge/combine my Taulia accounts into one?: 000003598

If you have more than one customer using the Taulia Portal and you need access to two or more accounts with the same login, you can combine your customers to one login.

Q. How do I change my Taulia account's email address?: 000003383

You can update the email address that you use to access Taulia.

Q. I am getting the error "There was a problem recording your acceptance of our Terms and Conditions": 000006480

The error "There was a problem recording your acceptance of our Terms and Conditions" may come up when accepting the T&C for the first time.

Q. How do I contact my customer through the portal?: 000003470

Use the "Send Message" option to quickly contact your customer through the portal!

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