Taulia experience center
SUPPLIER SUPPORT SERVICES
SUPPLIER SUPPORT SERVICES
Invoices are reviewed and approved by your customer; never Taulia. Use Taulia to track the status of your invoices.
No. The approval/rejection of invoices is owned by your customer.
An invoice can be rejected for many reasons. If there is no rejection reason provided, contact your customer.
Invoices submitted through Taulia are transmitted to your customer's accounting system in real-time. It helps speed up the approval process.
It means your customer is reviewing your invoice. Contact your customer if you have questions.
Your customer/buyer does. Taulia is a platform that electronically delivers POs to suppliers. If you have concerns regarding the details of the PO, contact your customer.
POs are created by your customer/buyer. Report the issue to them. If an update is made, the updated PO is pushed back to Taulia.
We highly recommend using Taulia when invited by your customer to simplify your business transactions.
Your company must be invited by your customer. If you there is an existing account, ask your Taulia account admin to invite you as a user.
Taulia is connected to your customer's accounting system. This allows your customer to deliver PO, invoice, or payment data between their system and Taulia. You can then see this information through your Taulia account.
Yes. We call this "merging". Merging accounts allow you to access all accounts using a one login.
You can only deactivate previously active user accounts.
We are a technology company dedicated to helping simplify business transactions and increase cash flow through an easy to use platform.
Taulia Support and the entire Technical Services team is dedicated in helping you succeed. To do that, we have policies in place to show our unwavering commitment to you. Take a moment to read through our support policies to learn more.
For Portugal, electronic invoice submissions through Taulia must be fully compliant with the tax laws in Portugal and we require that all electronic invoices must be registered with the Portuguese Tax Authority. You will not be able to submit your invoices through Taulia without completing your compliance details.
There are two possible ways your electronic invoice submissions through Taulia can be fully compliant with the Portuguese Tax Authority. The options below will depend on how your customer configured Taulia to provide compliance data:
Note - You must also have your tax identifiers registered under My Details > Tax Identifiers.
You can register and maintain your compliance settings by doing the following:
1 - Select My Details > Compliance Settings
2 - From the Compliance Data section, select the method for registering invoices with the Portuguese Tax Authority.
Taulia Platform (through integration with EDICOM) - you must provide your SAFT credentials.
My own method outside of Taulia - you must provide the Share Capital, Address of headquarters, Commercial registry office, and Registration number
3 - Select Submit to save your configuration. You can start creating your invoice submission by going to Invoices > Create Invoices.
4 - Based on your compliance settings, your invoice submission requirements are different:
Taulia Platform (through integration with EDICOM)
My own method outside of Taulia
5 - Select Submit Invoice. You can monitor the status of your invoice submission through the My Invoices section of the portal.
You can manage your account users in the portal and provide different levels of access.
Branch permissions allow account admins to give access to specific data in the portal.
If you have more than one customer using the Taulia Portal and you need access to two or more accounts with the same login, you can combine your customers to one login.
Your account will lock if you enter your password incorrectly more than 5 times. You will need to reset your password in order to unlock your account.
Create an invoice against a PO through the portal.
Manage your bank information through the portal!
Vanessa, Technical Services Manager