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SUPPLIER SUPPORT SERVICES

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Q. How do I activate my Taulia account?: 000008658

Article Number: 000008658

In order to start the activation process, your company must first be invited by your customer. The invitation email contains the activation code and is sent to the email address that your customer has on file for your company. You can change the email address to be used to access the account during the activation process.

Note - if you need access to an account that's already enrolled in Taulia, please work with your account admin to be added as a user. See Q. How do I add or deactivate users? for more information.


To begin the activation process, please do the following:

1 - Find the email that says It's time to activate your account.

User-added image

2 - Click Activate my account to get started.

Note - If you have the activation code, Go to activate.na1prd.taulia.com (NA1 platform) or activate.eu1prd.taulia.com (EU1 platform) to manually enter the activation code to complete your enrollment. If you have issues with the activation code, please contact Taulia Support.

3 - Follow the simple instructions and provide your account activation details. There are only 3 steps to complete:

Activate Account

  • First Name
  • Last Name
  • Confirm your email
  • Provide your Work Title/Position
  • Password
    • Note - Upon meeting all necessary requirements for your password, you will receive five green check marks as confirmation of compliance.
      • 12 - 72 Characters
      • 1 Lowercase Character
      • It should not match your email address
      • 1 Uppercase Character
      • 1 Number
  • Select the Terms & Conditions box
  • Select Activate my account
    • Note - The “Activate my account” button at the bottom of the page will not turn blue to click on until all requirements are met for the password

Complete Profile

  • Select the option that best describes your role in your company
  • Provide your Work Phone Number
  • Select Save profile and continue

Add Users

  • Enter the email addresses of other users in your company that you want to have access to your customer account.
  • Select FINISH AND INVITE USERS
    • Invited users will receive an email notification with steps to complete their enrollment.
       

4 - You will receive a welcome email with your account information and a link to log into your account. Select "Log me in."

User-added image

5 - Once logged in from the homepage, click on the Custom FAQ page to understand how you are expected to use the supplier platform for your customer.

IMPORTANT - there are two Taulia platforms: NA1 (login.taulia.com) and EU1 (login.eu.taulia.com). When you log in for the first time, save the URL of your customer account. You will not be able to log in or reset your password if you are not on the correct platform.

If you need additional assistance in completing your enrollment, please contact Taulia Support.


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TAULIA SUCCESS GUIDE

New to Taulia? There’s a guide for that! Let us guide you so you can quickly get started.

TOP FREQUENTLY ASKED QUESTIONS

Q. How do I add or deactivate users?: 000003731

You can manage your account users in the portal and provide different levels of access.

Q. How do I check the status of my invoice?: 000003536

Check the status of your invoice.

Q. What is the eFile invoice submission report?: 000003348

Explains how to use the invoice submission report when sending invoices through eFile

Q. Why was my invoice rejected/voided?: 000003526

Your customer may leave a reason why an invoice is rejected, incomplete, voided and or a reason for other available statuses. It may also show you what stage of approval your invoice is in.

Q. How do I download a payment report?: 000003471

You can download an XML, PDF or CSV report of single and multiple payments. This report will also show what invoices are paid under a specific payment remittance.

Q. My account is locked. How do I reset my password?: 000003590

Your account will lock if you enter your password incorrectly more than 5 times. You will need to reset your password in order to unlock your account.

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