Taulia experience center
SUPPLIER SUPPORT SERVICES
SUPPLIER SUPPORT SERVICES
New to Taulia? There’s a guide for that! Let us guide you so you can quickly get started.
Finding capital for your business shouldn’t be complicated.Join the thousands of business who use Taulia to get paid early on their invoices.
We are a technology company dedicated to helping simplify business transactions and increase cash flow through an easy to use platform.
Taulia Support and the entire Technical Services team is dedicated in helping you succeed. To do that, we have policies in place to show our unwavering commitment to you. Take a moment to read through our support policies to learn more.
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In order to start the activation process, your company must first be invited by your customer. The invitation email contains the activation code and is sent to the email address that your customer has on file for your company. You can change the email address to be used to access the account during the activation process.
Note - if you need access to an account that's already enrolled in Taulia, please work with your account admin to be added as a user. See Q. How do I add or deactivate users? for more information.
To begin the activation process, please do the following:
1 - Find the email that says It's time to activate your account.
2 - Click Activate my account to get started.
Note - If you have the activation code, Go to activate.na1prd.taulia.com (NA1 platform) or activate.eu1prd.taulia.com (EU1 platform) to manually enter the activation code to complete your enrollment. If you have issues with the activation code, please contact Taulia Support.
3 - Follow the simple instructions and provide your account activation details. There are only 3 steps to complete:
Activate Account
Complete Profile
Add Users
4 - You will receive a welcome email with your account information and a link to log into your account. Select "Log me in."
5 - Once logged in from the homepage, click on the Custom FAQ page to understand how you are expected to use the supplier platform for your customer.
IMPORTANT - there are two Taulia platforms: NA1 (login.taulia.com) and EU1 (login.eu.taulia.com). When you log in for the first time, save the URL of your customer account. You will not be able to log in or reset your password if you are not on the correct platform.
If you need additional assistance in completing your enrollment, please contact Taulia Support.
New to Taulia? There’s a guide for that! Let us guide you so you can quickly get started.
You can manage your account users in the portal and provide different levels of access.
Check the status of your invoice.
Explains how to use the invoice submission report when sending invoices through eFile
Your customer may leave a reason why an invoice is rejected, incomplete, voided and or a reason for other available statuses. It may also show you what stage of approval your invoice is in.
You can download an XML, PDF or CSV report of single and multiple payments. This report will also show what invoices are paid under a specific payment remittance.
Your account will lock if you enter your password incorrectly more than 5 times. You will need to reset your password in order to unlock your account.