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SUPPLIER SUPPORT SERVICES
SUPPLIER SUPPORT SERVICES
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The Taulia POD runs as a service on a locally hosted server. The POD is the communication device which directs connectivity between the Taulia Platform and your Taulia SAP Add-On. There may be a need to stop, start or restart the POD in order to troubleshoot the connectivity, upgrade the POD version or re-enable the service.
The Taulia POD may be installed on a Linux or Windows server. This document shows how to restart the service from both systems.
Please find below the steps for Stop, start or restart the POD from a Windows and Linux system:
Stop, start or restart the POD from a Windows system:
1 - Locate the POD folder and make sure the POD files are present.
2 - Determine whether the Taulia POD service is in the service list. The services can be found by pressing Windows + R to open the Run dialog. Type services.msc.
3 - Locate the POD service in the service list and select it.
4 - If the POD is currently running, the status shows Running here. The service can be stopped if needed. Common reasons for stopping the POD include POD upgrade or server maintenance. Click the Stop button to stop the service. When you are ready to start the POD again, follow instructions in Step 6.
5 - Alternatively, if you have been advised to restart the POD to resolve or troubleshoot an issue, click the Restart button to stop/restart the service immediately.
6 - If the POD is turned off or has never been started, the status shows blank here. Click the Start button to start the service.
7 - Starting or restarting the service will produce the below service control window:
8 - Make sure the POD status shows as Running after it is started/restarted.
Stop, start or restart the POD from a Linux system:
1 - Locate the POD folder and make sure the POD files are present.
2 - Check the POD status by typing the following command: ./tauliapod status
3 - If the POD is currently running, the daemon process can be stopped if needed. Common reasons for stopping the POD include POD upgrade or server maintenance. Type the following command to stop the POD: ./tauliapod stop
4 - Confirm the POD was stopped successfully by running the status command: ./tauliapod status
5 - Alternatively, if you have been advised to restart the POD to resolve or troubleshoot an issue, type the following command to restart the POD: ./tauliapod restart
6 - Confirm the POD was restarted successfully by running the status command: ./tauliapod status
7 - If the POD is turned off or has never been started, the status will show Taulia POD is not running. Run the following command to start the POD: ./tauliapod start
8 - Confirm the POD was started successfully by running the status command: ./tauliapod status
If you are not able to perform some of these POD maintenance activities, you may not have authorization. Please confirm that you have Admin access on the POD server or contact the server administrator to perform the required maintenance.
Additional FAQs
Restarting the POD did not resolve my issue. How can I pull POD logs for further troubleshooting?
The Taulia POD automatically writes logs for each process to the following directory: [install folder]/wrapper/pod/log
Follow the instructions here to extract the necessary log files.
New to Taulia? There’s a guide for that! Let us guide you so you can quickly get started.
eFile allows you to submit invoices to your customer through EDI, CSV or XML formats.
You can manage your account users in the portal and provide different levels of access.
You can download an XML, PDF or CSV report of single and multiple payments. This report will also show what invoices are paid under a specific payment remittance.
If you have more than one customer using the Taulia Portal and you need access to two or more accounts with the same login, you can combine your customers to one login.
You can save your invoice as draft in the portal. This will allow you to make changes to the invoice at a later time.
Information why your invoice is showing 'In Process'.
