Q. Comment recevoir / cesser de recevoir des notifications par e-mail? (FR): 000003215

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Q. How do I merge/combine my Taulia accounts into one?: 000003598

Q. How do I create a Non-PO invoice (eForm)?: 000003640

Q. How do I contact my customer through the portal?: 000003470

Q. How do I add or deactivate users?: 000003731

Q. How do I create an invoice from a purchase order (eFlip)?: 000003324

Q. How do I change my Taulia account's email address?: 000003383

What are suppliers currently asking Taulia?

Who reviews our invoices?

Invoices are reviewed and approved by your customer; never Taulia. Use Taulia to track the status of your invoices.

Does Taulia reject invoices?

No. The approval/rejection of invoices is owned by your customer.

Why did my customer reject my invoice?

An invoice can be rejected for many reasons. If there is no rejection reason provided, contact your customer.

Why is it better to submit invoices through Taulia?

Invoices submitted through Taulia are transmitted to your customer's accounting system in real-time. It helps speed up the approval process.

My invoice is showing "In Process". What does it mean?

It means your customer is reviewing your invoice. Contact your customer if you have questions.

Who creates purchase orders?

Your customer/buyer does. Taulia is a platform that electronically delivers POs to suppliers. If you have concerns regarding the details of the PO, contact your customer.

My PO is incorrect. Who do I contact?

POs are created by your customer/buyer. Report the issue to them. If an update is made, the updated PO is pushed back to Taulia.

Am I required to use Taulia?

We highly recommend using Taulia when invited by your customer to simplify your business transactions.

How do I gain access to Taulia?

Your company must be invited by your customer. If you there is an existing account, ask your Taulia account admin to invite you as a user.

How does Taulia work?

Taulia is connected to your customer's accounting system. This allows your customer to deliver PO, invoice, or payment data between their system and Taulia. You can then see this information through your Taulia account.

Can I combine different customer accounts?

Yes. We call this "merging". Merging accounts allow you to access all accounts using a one login.

Can I delete user accounts?

You can only deactivate previously active user accounts.

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Q. Comment recevoir / cesser de recevoir des notifications par e-mail? (FR): 000003215

Article Number: 000003215

Le portail Taulia génère des notifications par email pour certaines activités au sein du portail. Vous pouvez recevoir une notification par email lorsqu’il y a un nouveau bon de commande disponible, un nouveau paiement, un nouveau message ou lorsqu’il y a une proposition de paiement anticipé!

AVERTISSEMENT CONCERNANT LES COMPTES FUSIONNÉS - Si vous possédez un compte fusionné (accès à plusieurs clients en utilisant une seule et même adresse e-mail), vous ne serez pas en mesure de désactiver les notifications pour un client en particulier. Cela signifie que si vous avez accès aux clients X, Y et Z, mais que vous souhaitez uniquement recevoir des notifications de X, cela n’est pas possible actuellement.

Pour activer ou désactiver les notifications par e-mail, suivez les étapes ci-dessous.

1 - Connectez-vous à la page d’Accueil du portail

2 - Allez dans Paramètres > Profil dans la barre de menu en haut à droite

3 - Descendez jusqu’à Paramètres de notification par e-mail

4 - Choisissez Activer ou Désactiver pour :

Nouveau bon de commande
Paiement anticipé disponible
Nouveau message
Nouveau paiement
Paiement anticipé accepté
Facture rejetée
Facture eSend acceptée
Une facture eSend nécessite votre attention

5 - Descendez en bas de la page et cliquez sur « Enregistrer le profil »

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For Customer Support services, visit customersupport.taulia.com

MOST VIEWED FAQ

RECENTLY UPDATED ARTICLES

What are suppliers currently asking Taulia?

Who reviews our invoices?

Does Taulia reject invoices?

Why did my customer reject my invoice?

Why is it better to submit invoices through Taulia?

My invoice is showing "In Process". What does it mean?

Who creates purchase orders?

My PO is incorrect. Who do I contact?

Am I required to use Taulia?

How do I gain access to Taulia?

How does Taulia work?

Can I combine different customer accounts?

Can I delete user accounts?

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Q. Comment recevoir / cesser de recevoir des notifications par e-mail? (FR): 000003215

Article Number: 000003215

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