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P. ¿Por qué se ha rechazado/cancelado mi factura? (ES): 000003365

Article Number: 000003365

Nota - Es posible que esta función no esté disponible en su portal.

Su cliente puede indicar un motivo por el cual ha rechazado, no completado o anulado una factura, y/o un motivo para otros estados disponibles. Esta función también puede mostrarle el estado de aprobación en el que se encuentra su factura. Para ver el estado/motivo de una factura:

1 - Pase el puntero del ratón por encima del estado para ver esta nota:


2 - Consulte la nota para saber cuáles son los siguientes pasos.

3 - Si no ve ningún motivo, póngase en contacto con el equipo de cuentas por pagar de su cliente. Si su cliente tiene activada la función de mensajes, seleccione el número de la factura en cuestión y después seleccione “Enviar mensaje”. Esto le permitirá enviar directamente a su cliente su consulta sobre la factura.




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New to Taulia? There’s a guide for that! Let us guide you so you can quickly get started.


Q. How do I merge/combine my Taulia accounts into one?: 000003598

If you have more than one customer using the Taulia Portal and you need access to two or more accounts with the same login, you can combine your customers to one login.

Two-factor authentication troubleshooting and possible issues.: 000009204

In this article you will find main possible issues about two-factor authentication.

Q. How do I enable/disable the auto-acceptance of Early Payments Offers? (Cashflow™): 000003181

Learn how to turn on Cashflow™, a feature that enables you to automatically receive early payments after invoice approval by customers in exchange for a percentage.

Q. How do I add or deactivate users?: 000003731

You can manage your account users in the portal and provide different levels of access.

Q. How do I assign branches to our portal users?: 000008574

Branch permissions allow account admins to give access to specific data in the portal.

Q. How do I start/stop receiving email notifications?: 000003472

Use the email notification settings feature to manage your email notifications.

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