P. ¿Por qué se ha rechazado/cancelado mi factura? (ES): 000003365

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What are suppliers currently asking Taulia?

Who reviews our invoices?

Invoices are reviewed and approved by your customer; never Taulia. Use Taulia to track the status of your invoices.

Does Taulia reject invoices?

No. The approval/rejection of invoices is owned by your customer.

Why did my customer reject my invoice?

An invoice can be rejected for many reasons. If there is no rejection reason provided, contact your customer.

Why is it better to submit invoices through Taulia?

Invoices submitted through Taulia are transmitted to your customer's accounting system in real-time. It helps speed up the approval process.

My invoice is showing "In Process". What does it mean?

It means your customer is reviewing your invoice. Contact your customer if you have questions.

Who creates purchase orders?

Your customer/buyer does. Taulia is a platform that electronically delivers POs to suppliers. If you have concerns regarding the details of the PO, contact your customer.

My PO is incorrect. Who do I contact?

POs are created by your customer/buyer. Report the issue to them. If an update is made, the updated PO is pushed back to Taulia.

Am I required to use Taulia?

We highly recommend using Taulia when invited by your customer to simplify your business transactions.

How do I gain access to Taulia?

Your company must be invited by your customer. If you there is an existing account, ask your Taulia account admin to invite you as a user.

How does Taulia work?

Taulia is connected to your customer's accounting system. This allows your customer to deliver PO, invoice, or payment data between their system and Taulia. You can then see this information through your Taulia account.

Can I combine different customer accounts?

Yes. We call this "merging". Merging accounts allow you to access all accounts using a one login.

Can I delete user accounts?

You can only deactivate previously active user accounts.

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P. ¿Por qué se ha rechazado/cancelado mi factura? (ES): 000003365

Article Number: 000003365

Nota - Es posible que esta función no esté disponible en su portal.

Su cliente puede indicar un motivo por el cual ha rechazado, no completado o anulado una factura, y/o un motivo para otros estados disponibles. Esta función también puede mostrarle el estado de aprobación en el que se encuentra su factura. Para ver el estado/motivo de una factura:

1 - Pase el puntero del ratón por encima del estado para ver esta nota:

2 - Consulte la nota para saber cuáles son los siguientes pasos.

3 - Si no ve ningún motivo, póngase en contacto con el equipo de cuentas por pagar de su cliente. Si su cliente tiene activada la función de mensajes, seleccione el número de la factura en cuestión y después seleccione “Enviar mensaje”. Esto le permitirá enviar directamente a su cliente su consulta sobre la factura.

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Still can’t find what you’re looking for?

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For Customer Support services, visit customersupport.taulia.com

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RECENTLY UPDATED ARTICLES

What are suppliers currently asking Taulia?

Who reviews our invoices?

Does Taulia reject invoices?

Why did my customer reject my invoice?

Why is it better to submit invoices through Taulia?

My invoice is showing "In Process". What does it mean?

Who creates purchase orders?

My PO is incorrect. Who do I contact?

Am I required to use Taulia?

How do I gain access to Taulia?

How does Taulia work?

Can I combine different customer accounts?

Can I delete user accounts?

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P. ¿Por qué se ha rechazado/cancelado mi factura? (ES): 000003365

Article Number: 000003365

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