Loader

Taulia experience center

SUPPLIER SUPPORT SERVICES

What are suppliers currently asking Taulia?

TAULIA SUCCESS GUIDE

New to Taulia? There’s a guide for that! Let us guide you so you can quickly get started.

GET PAID EARLY

Finding capital for your business shouldn’t be complicated.Join the thousands of business who use Taulia to get paid early on their invoices.

I would like to:

What is Taulia

We are a technology company dedicated to helping simplify business transactions and increase cash flow through an easy to use platform.

Support Policies

Taulia Support and the entire Technical Services team is dedicated in helping you succeed. To do that, we have policies in place to show our unwavering commitment to you. Take a moment to read through our support policies to learn more.

We’re here when you need us.
Contact Support

Home /

Support Topic

How to check if the SAP Add-on sent the data to the Taulia platform?: 000010652

Article Number: 000010652

Sometimes when you create or change documents (invoices, vendor data, purchase orders, etc) you may not see these changes reflected on the Taulia platform.
If you created or changed any data on the SAP system, the Taulia SAP Add-on should automatically pick up the relevant documents and retransfer them to Taulia. This is done by jobs that run repeatedly on a preconfigured time interval - typically every 5 to 15 minutes.
So if you did changes to documents, waited a few minutes, and still cannot find your changes reflected on the portal, the first step would be to verify if the Taulia Add-on picked your document for retransfer or not.
The article below contains some basic troubleshooting steps that you should perform to make sure that the Taulia Add-on sent out your data successfully.

Verify the connector monitor

The Connector Monitor is a transaction that logs all the data transfer processes (both inbound and outbound), and the data transmitted.
To run this transaction, enter /n/taulia/connector on the SAP GUI and hit Enter:

/n/taulia/connector

This will take you to the Connector Monitor selection screen, where you should enter parameters to narrow your search results.

connector screen

Important selection screen fields:

1 - Time Window: Here you can specify the time frame that you want to see the transfer logs. The “Display results of the last 30 minutes” is a useful shortcut. But you can uncheck that box and provide specific date and time ranges. Keep in mind though that historical logs are frequently deleted from the system, and you may have a limited number of days to look at the past.

2 - Process Name: This will filter out results based on the process you are looking to troubleshoot. To get relevant results, you should provide a value for this field. Here are the most relevant processes:

  • EP_DO Early Payment request (Taulia → SAP)
  • INV_IN Invoice creation (Invoice created on portal → SAP)
  • INV_OUT Invoice transmission (SAP → Taulia)
  • VEN Vendor master data (SAP → Taulia)
  • PO Purchase order transmission (SAP → Taulia)

3 - Document and Business Partner Selection: These fields can help you narrow down your search even more. Particularly useful fields are:

  • Supplier Invoice Number: That is the invoice number that is displayed on the Taulia Portal
  • Purchasing Document Number
  • Vendor number

Was this article helpful?

   

TAULIA SUCCESS GUIDE

New to Taulia? There’s a guide for that! Let us guide you so you can quickly get started.

TOP FREQUENTLY ASKED QUESTIONS

Q. How do I contact my customer through the portal?: 000003470

Use the "Send Message" option to quickly contact your customer through the portal!

Q. How do I create a Non-PO invoice (eForm)?: 000003640

Non-PO Invoices are invoices that are billed to your customer without an associated purchase order. Not all customers allow non-po invoicing.

Q. How do I change my Taulia account's email address?: 000003383

You can update the email address that you use to access Taulia.

Q. How do I create an invoice from a purchase order (eFlip)?: 000003324

Create an invoice against a PO through the portal.

Q. How do I update my company/remit/shipment address?: 000003169

Information on how to update your address data.

Q. How do I start/stop receiving email notifications?: 000003472

Use the email notification settings feature to manage your email notifications.

Still can’t find what you’re looking for?

Still can’t find what you’re looking for?

Important Message
Got It