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SUPPLIER SUPPORT SERVICES
SUPPLIER SUPPORT SERVICES
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Sometimes when you create or change documents (invoices, vendor data, purchase orders, etc) you may not see these changes reflected on the Taulia platform.
If you created or changed any data on the SAP system, the Taulia SAP Add-on should automatically pick up the relevant documents and retransfer them to Taulia. This is done by jobs that run repeatedly on a preconfigured time interval - typically every 5 to 15 minutes.
So if you did changes to documents, waited a few minutes, and still cannot find your changes reflected on the portal, the first step would be to verify if the Taulia Add-on picked your document for retransfer or not.
The article below contains some basic troubleshooting steps that you should perform to make sure that the Taulia Add-on sent out your data successfully.
Verify the connector monitor
The Connector Monitor is a transaction that logs all the data transfer processes (both inbound and outbound), and the data transmitted.
To run this transaction, enter /n/taulia/connector on the SAP GUI and hit Enter:
This will take you to the Connector Monitor selection screen, where you should enter parameters to narrow your search results.
Important selection screen fields:
1 - Time Window: Here you can specify the time frame that you want to see the transfer logs. The “Display results of the last 30 minutes” is a useful shortcut. But you can uncheck that box and provide specific date and time ranges. Keep in mind though that historical logs are frequently deleted from the system, and you may have a limited number of days to look at the past.
2 - Process Name: This will filter out results based on the process you are looking to troubleshoot. To get relevant results, you should provide a value for this field. Here are the most relevant processes:
3 - Document and Business Partner Selection: These fields can help you narrow down your search even more. Particularly useful fields are:
New to Taulia? There’s a guide for that! Let us guide you so you can quickly get started.
Invoice early payment details can be viewed directly from the invoice details section.
Use the email notification settings feature to manage your email notifications.
Manage your bank information through the portal!
Defines the different invoice statuses available for an invoice.
If you have more than one customer using the Taulia Portal and you need access to two or more accounts with the same login, you can combine your customers to one login.
You can manage your account users in the portal and provide different levels of access.
