Taulia Support - Hitachi Data Systems - How do I contact Hitachi Data Systems: 000006600

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Q. How do I create an invoice from a purchase order (eFlip)?: 000003324

Q. How do I change my Taulia account's email address?: 000003383

Q. How do I search for my payments?: 000003320

Q. What is my vendor number?: 000003517

Q. How do I check the status of my invoice?: 000003536

Q. How do I add or deactivate users?: 000003731

What are suppliers currently asking Taulia?

Who reviews our invoices?

Invoices are reviewed and approved by your customer; never Taulia. Use Taulia to track the status of your invoices.

Does Taulia reject invoices?

No. The approval/rejection of invoices is owned by your customer.

Why did my customer reject my invoice?

An invoice can be rejected for many reasons. If there is no rejection reason provided, contact your customer.

Why is it better to submit invoices through Taulia?

Invoices submitted through Taulia are transmitted to your customer's accounting system in real-time. It helps speed up the approval process.

My invoice is showing "In Process". What does it mean?

It means your customer is reviewing your invoice. Contact your customer if you have questions.

Who creates purchase orders?

Your customer/buyer does. Taulia is a platform that electronically delivers POs to suppliers. If you have concerns regarding the details of the PO, contact your customer.

My PO is incorrect. Who do I contact?

POs are created by your customer/buyer. Report the issue to them. If an update is made, the updated PO is pushed back to Taulia.

Am I required to use Taulia?

We highly recommend using Taulia when invited by your customer to simplify your business transactions.

How do I gain access to Taulia?

Your company must be invited by your customer. If you there is an existing account, ask your Taulia account admin to invite you as a user.

How does Taulia work?

Taulia is connected to your customer's accounting system. This allows your customer to deliver PO, invoice, or payment data between their system and Taulia. You can then see this information through your Taulia account.

Can I combine different customer accounts?

Yes. We call this "merging". Merging accounts allow you to access all accounts using a one login.

Can I delete user accounts?

You can only deactivate previously active user accounts.

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Taulia Support and the entire Technical Services team is dedicated in helping you succeed. To do that, we have policies in place to show our unwavering commitment to you. Take a moment to read through our support policies to learn more.

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Hitachi Data Systems - How do I contact Hitachi Data Systems: 000006600

Article Number: 000006600

For AP related concerns (to cancel an invoice, status etc), send an email to:

accounts.payable@hds.com (Americas/ EMEA)
apac.accounts.payable@hds.com (APAC).

If you have questions about the information that Hitachi has on file for your company, please email one of the following departments based on your location:

APAC - apac.p2pmasterdata@hds.com
EMEA - emeaprocurement@hds.com
Americas - americasprocurement@hds.com

To update your bank account, send an email to:

HDS.Global.Supplier.Onboarding@hds.com

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For Customer Support services, visit customersupport.taulia.com

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What are suppliers currently asking Taulia?

Who reviews our invoices?

Does Taulia reject invoices?

Why did my customer reject my invoice?

Why is it better to submit invoices through Taulia?

My invoice is showing "In Process". What does it mean?

Who creates purchase orders?

My PO is incorrect. Who do I contact?

Am I required to use Taulia?

How do I gain access to Taulia?

How does Taulia work?

Can I combine different customer accounts?

Can I delete user accounts?

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Hitachi Data Systems - How do I contact Hitachi Data Systems: 000006600

Article Number: 000006600

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