Taulia experience center
SUPPLIER SUPPORT SERVICES
Invoices are reviewed and approved by your customer; never Taulia. Use Taulia to track the status of your invoices.
No. The approval/rejection of invoices is owned by your customer.
An invoice can be rejected for many reasons. If there is no rejection reason provided, contact your customer.
Invoices submitted through Taulia are transmitted to your customer's accounting system in real-time. It helps speed up the approval process.
It means your customer is reviewing your invoice. Contact your customer if you have questions.
Your customer/buyer does. Taulia is a platform that electronically delivers POs to suppliers. If you have concerns regarding the details of the PO, contact your customer.
POs are created by your customer/buyer. Report the issue to them. If an update is made, the updated PO is pushed back to Taulia.
We highly recommend using Taulia when invited by your customer to simplify your business transactions.
Your company must be invited by your customer. If you there is an existing account, ask your Taulia account admin to invite you as a user.
Taulia is connected to your customer's accounting system. This allows your customer to deliver PO, invoice, or payment data between their system and Taulia. You can then see this information through your Taulia account.
Yes. We call this "merging". Merging accounts allow you to access all accounts using a one login.
You can only deactivate previously active user accounts.
We are a technology company dedicated to helping simplify business transactions and increase cash flow through an easy to use platform.
Taulia Support and the entire Technical Services team is dedicated in helping you succeed. To do that, we have policies in place to show our unwavering commitment to you. Take a moment to read through our support policies to learn more.
Please find below instructions on how to generate the HAR file using Google Chrome:
1 - Open Google Chrome and go to the page where the issue is occurring.
2 - From the Chrome menu bar select View > Developer > Developer Tools.
3 - From the panel opened, select the Network tab.
4 - Look for a round record button* in the upper left corner of the tab, and make sure it is red. If it is grey, click it once to start recording.
5 - Check the box Preserve log.
6 - Click the Clear button* to clear out any existing logs from the Network tab.
7 - Reproduce the issue that you were experiencing before, while the network requests are being recorded.
8 - Once you have reproduced the issue, right-click anywhere on the grid of network requests, select Save as HAR with Content, and save the file to your computer.
*Record button Clear button
Please find below a main view of Developer Tools in Google Chrome:
In this article you will find main possible issues about two-factor authentication.
Learn how to turn on two-factor authentication, a feature that enables you to add an extra layer of security to your Taulia account.
You can manage your account users in the portal and provide different levels of access.
If you have more than one customer using the Taulia Portal and you need access to two or more accounts with the same login, you can combine your customers to one login.
When an invoice is returned with an "Incomplete" status, it means the invoice did not pass some validation rules set by your customer.
Manage your bank information through the portal!
Vanessa, Technical Services Manager